Genesys Cloud CX

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  • 1.  Transfer to ACD Error

    Posted 7 days ago
    Would anyone be able to help me with the following error - Error: Invalid target queue [null], this is occurring in action Transfer to ACD.


    #ArchitectureandDesign

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    Shanee Gutierrez
    Rhythm
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  • 2.  RE: Transfer to ACD Error

    Posted 7 days ago
    You are using a variable of Flow.queue as the target for the transfer.  Before that, you need to use a Update Data action to set the variable as a Queue.


    The other option is to use a FindQueue in the target, but you may as well define the queue there.


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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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