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Unable to save changes in a routing parameter

  • 1.  Unable to save changes in a routing parameter

    Posted 02-15-2023 06:33

    Hello,

    I have a problem when I try to save a change in a routing parameter in gax. indeed when I change the value of an option of the parameter and I press on save, the new value of the option is probably published on the groups of parameters, but does not change in the configuration of the parameter and I have a "save failed" message
    when I looked in the GAX logs I found this error

    "ERROR: com.genesyslab.gax.opm.web.ParameterController [qtp455659002-15] - [66] Illegal unquoted character ((CTRL-CHAR, code 25 )): has to be escaped using backslash to be included in string value
     at [Source: (String)"{"id":10061,"key":"main","displayName":"Main","orderIndex":-1,"parameters":{"audio_3106_command":{"id ":13103,"currentCfgValue":"1045","valueInSynch":true,"name":"audio_3106_command","keyName":"audio_3106_command","type":"AUDIORESOURCE","global":false,"helpText ":"Pre-toggle message following the Order tracking choice.","value":1045,"orderIndex":0,"armDBID":10049,"valueLabel":"Silence0000","optional":false} ,"audio_3106_commercial":{"id":13104,"currentCfgValue":"1045","valueInSynch":true,"name"[truncated 18300 chars]; line: 1, column: 9720]
    com.fasterxml.jackson.core.JsonParseException: Illegal unquoted character ((CTRL-CHAR, code 25)): has to be escaped using backslash to be included in string value"

    is there a way to escape these characters in the gax conf or elsewhere ?


    #RoutingandOrchestration(ACD/IVR)

    ------------------------------
    Mahmoud Ben Ali
    Orange SA
    ------------------------------


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