Per the instructions below, I opened a locked flow that is on version 1.0 and then saved it again (no changes made to flow). However, it is still showing "locked".

Which option should I select? I want to keep the flow at version 1 and not update it to 2 since there were no changes made to the flow.

Saving a flow locks the configuration and prevents other users from editing it. To keep the flow unlocked, you must check it in.   

1. From the Architect home page, click or hover over the Flows menu and select the desired flow type. 

2. Click the flow you want to open. The flow's configuration page opens. 

3. Click the arrow at the end of the Save menu and select Check in Version [number]. 

#SystemAdministration

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Qan T
Vibrant Emotional Health
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Hello Qan,

If you are wanting to go back to the previous version, as no changes were made, you can click the Revert to Version 1.0 in the Save drop down box. 

Please let me know if that's what you are looking for or if I've misunderstood the question.

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Garan Weber
Genesys - Employees

Original Message:
Sent: 05-10-2024 13:28
From: Qan T
Subject: Unlocking a call flow properly?

Per the instructions below, I opened a locked flow that is on version 1.0 and then saved it again (no changes made to flow). However, it is still showing "locked".

Which option should I select? I want to keep the flow at version 1 and not update it to 2 since there were no changes made to the flow.

Saving a flow locks the configuration and prevents other users from editing it. To keep the flow unlocked, you must check it in.   

1. From the Architect home page, click or hover over the Flows menu and select the desired flow type. 

2. Click the flow you want to open. The flow's configuration page opens. 

3. Click the arrow at the end of the Save menu and select Check in Version [number]. 

#SystemAdministration

------------------------------
Qan T
Vibrant Emotional Health
------------------------------

Per the instructions below, I opened a locked flow that is on version 1.0 and then saved it again (no changes made to flow). However, it is still showing "locked".

Which option should I select? I want to keep the flow at version 1 and not update it to 2 since there were no changes made to the flow.

Saving a flow locks the configuration and prevents other users from editing it. To keep the flow unlocked, you must check it in.   

1. From the Architect home page, click or hover over the Flows menu and select the desired flow type. 

2. Click the flow you want to open. The flow's configuration page opens. 

3. Click the arrow at the end of the Save menu and select Check in Version [number]. 

#SystemAdministration

------------------------------
Qan T
Vibrant Emotional Health
------------------------------