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  • 1.  Upcoming Agent UI Changes - Email parking

    GENESYS
    Posted 11 days ago

    We're excited to give you a preview of the email parking feature. 
    There are two (2) main use cases for this feature.
    - Allow agents to park emails.
    - Allow supervisors to reassign parked emails to another user and a queue. 

    Overview of email parking presentation


    #DigitalChannels

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    Atsushi Hirano
    Sr. Product Manager, Digital
    Genesys - Employees
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  • 2.  RE: Upcoming Agent UI Changes - Email parking

    Posted 11 days ago

    Atsushi, that link does not work:



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Upcoming Agent UI Changes - Email parking

    Posted 7 days ago

    Hello Atsushi, thanks for the update. Will there be a Beta available before GA?



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    Adweeth Shakthidharan
    eBay
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  • 4.  RE: Upcoming Agent UI Changes - Email parking

    Posted an hour ago

    Dear Atshusi

    the matter is extremely interesting and we would like to go further in the understanding of the upcoming feature but your link doesn't work 

    best regards



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    ANTOINE DE LA BRETESCHE
    Ceritek Sarl
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