Hi Community,

We're excited to give you a preview of the redesigned target selection UI within Interactions view for Genesys Cloud agent UI. The objective of the new UI is to improve agent efficiency by reducing number of clicks and amount of scrolling necessary when an agent needs to select a destination for the following workflows. 

• Blind Transfer, Consult Transfer, and upcoming ACD Conference
• Start a new conversation (Voice, Email, and SMS) initiated by agent
• Selecting email To, CC, and BCC address

We currently target to launch in April.  The new UI will be gradually introduced per workflows mentioned above.  As such, there will be interim period which both old and new UI will be used by agents.

See here for more details.

https://community.genesys.com/viewdocument/agent-ui-update-new-target-select?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Rick Phung
Genesys - Employees
------------------------------

Will this allow users to transfer calls to a group? Or will agents need to search for the group from a directory, get the number and then type in the number

------------------------------
Louis Creely
AJ Bell Youinvest

Original Message:
Sent: 02-09-2023 13:32
From: Ricky Phung
Subject: Upcoming Agent UI Changes - Target Selection UI

Hi Community,

We're excited to give you a preview of the redesigned target selection UI within Interactions view for Genesys Cloud agent UI. The objective of the new UI is to improve agent efficiency by reducing number of clicks and amount of scrolling necessary when an agent needs to select a destination for the following workflows. 

• Blind Transfer, Consult Transfer, and upcoming ACD Conference
• Start a new conversation (Voice, Email, and SMS) initiated by agent
• Selecting email To, CC, and BCC address

We currently target to launch in April.  The new UI will be gradually introduced per workflows mentioned above.  As such, there will be interim period which both old and new UI will be used by agents.

See here for more details.

https://community.genesys.com/viewdocument/agent-ui-update-new-target-select?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Rick Phung
Genesys - Employees
------------------------------

Hi Community,

We're excited to give you a preview of the redesigned target selection UI within Interactions view for Genesys Cloud agent UI. The objective of the new UI is to improve agent efficiency by reducing number of clicks and amount of scrolling necessary when an agent needs to select a destination for the following workflows. 

• Blind Transfer, Consult Transfer, and upcoming ACD Conference
• Start a new conversation (Voice, Email, and SMS) initiated by agent
• Selecting email To, CC, and BCC address

We currently target to launch in April.  The new UI will be gradually introduced per workflows mentioned above.  As such, there will be interim period which both old and new UI will be used by agents.

See here for more details.

https://community.genesys.com/viewdocument/agent-ui-update-new-target-select?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Rick Phung
Genesys - Employees
------------------------------

Is there a Beta we can sign up for to get our hands on the tools early?

Hi Community,

We're excited to give you a preview of the redesigned target selection UI within Interactions view for Genesys Cloud agent UI. The objective of the new UI is to improve agent efficiency by reducing number of clicks and amount of scrolling necessary when an agent needs to select a destination for the following workflows. 

• Blind Transfer, Consult Transfer, and upcoming ACD Conference
• Start a new conversation (Voice, Email, and SMS) initiated by agent
• Selecting email To, CC, and BCC address

We currently target to launch in April.  The new UI will be gradually introduced per workflows mentioned above.  As such, there will be interim period which both old and new UI will be used by agents.

See here for more details.

https://community.genesys.com/viewdocument/agent-ui-update-new-target-select?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Rick Phung
Genesys - Employees
------------------------------

@Mark Pierson a beta is planned but not started yet.  I will make the announcement here and in Beta community as it approaches.  Thanks for your interest.

Is there a Beta we can sign up for to get our hands on the tools early?

Hi Community,

We're excited to give you a preview of the redesigned target selection UI within Interactions view for Genesys Cloud agent UI. The objective of the new UI is to improve agent efficiency by reducing number of clicks and amount of scrolling necessary when an agent needs to select a destination for the following workflows. 

• Blind Transfer, Consult Transfer, and upcoming ACD Conference
• Start a new conversation (Voice, Email, and SMS) initiated by agent
• Selecting email To, CC, and BCC address

We currently target to launch in April.  The new UI will be gradually introduced per workflows mentioned above.  As such, there will be interim period which both old and new UI will be used by agents.

See here for more details.

https://community.genesys.com/viewdocument/agent-ui-update-new-target-select?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Rick Phung
Genesys - Employees
------------------------------

Hi Community,

We're excited to give you a preview of the redesigned target selection UI within Interactions view for Genesys Cloud agent UI. The objective of the new UI is to improve agent efficiency by reducing number of clicks and amount of scrolling necessary when an agent needs to select a destination for the following workflows. 

• Blind Transfer, Consult Transfer, and upcoming ACD Conference
• Start a new conversation (Voice, Email, and SMS) initiated by agent
• Selecting email To, CC, and BCC address

We currently target to launch in April.  The new UI will be gradually introduced per workflows mentioned above.  As such, there will be interim period which both old and new UI will be used by agents.

See here for more details.

https://community.genesys.com/viewdocument/agent-ui-update-new-target-select?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Rick Phung
Genesys - Employees
------------------------------

Hello!

Will be there the chance to disable same transfer categories like "transfer to users" for the agents via permission?

Hi Community,

We're excited to give you a preview of the redesigned target selection UI within Interactions view for Genesys Cloud agent UI. The objective of the new UI is to improve agent efficiency by reducing number of clicks and amount of scrolling necessary when an agent needs to select a destination for the following workflows. 

• Blind Transfer, Consult Transfer, and upcoming ACD Conference
• Start a new conversation (Voice, Email, and SMS) initiated by agent
• Selecting email To, CC, and BCC address

We currently target to launch in April.  The new UI will be gradually introduced per workflows mentioned above.  As such, there will be interim period which both old and new UI will be used by agents.

See here for more details.

https://community.genesys.com/viewdocument/agent-ui-update-new-target-select?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Rick Phung
Genesys - Employees
------------------------------

Some additional questions:

1. Does this "new UI" will be used in the "embedded clients" (for example Salesforce embedded client)
2. What about the "filters", display not all the queues, only from some divisions and/or starting from some letter/s, etc.

Hello!

Will be there the chance to disable same transfer categories like "transfer to users" for the agents via permission?

Hi Community,

We're excited to give you a preview of the redesigned target selection UI within Interactions view for Genesys Cloud agent UI. The objective of the new UI is to improve agent efficiency by reducing number of clicks and amount of scrolling necessary when an agent needs to select a destination for the following workflows. 

• Blind Transfer, Consult Transfer, and upcoming ACD Conference
• Start a new conversation (Voice, Email, and SMS) initiated by agent
• Selecting email To, CC, and BCC address

We currently target to launch in April.  The new UI will be gradually introduced per workflows mentioned above.  As such, there will be interim period which both old and new UI will be used by agents.

See here for more details.

https://community.genesys.com/viewdocument/agent-ui-update-new-target-select?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Rick Phung
Genesys - Employees
------------------------------

Hello!

Will be there the chance to disable same transfer categories like "transfer to users" for the agents via permission?

------------------------------
Enrico Preite

IT Solution Architect CTI

Vodafone Italy

Original Message:
Sent: 02-09-2023 13:32
From: Ricky Phung
Subject: Upcoming Agent UI Changes - Target Selection UI

Hi Community,

We're excited to give you a preview of the redesigned target selection UI within Interactions view for Genesys Cloud agent UI. The objective of the new UI is to improve agent efficiency by reducing number of clicks and amount of scrolling necessary when an agent needs to select a destination for the following workflows. 

• Blind Transfer, Consult Transfer, and upcoming ACD Conference
• Start a new conversation (Voice, Email, and SMS) initiated by agent
• Selecting email To, CC, and BCC address

We currently target to launch in April.  The new UI will be gradually introduced per workflows mentioned above.  As such, there will be interim period which both old and new UI will be used by agents.

See here for more details.

https://community.genesys.com/viewdocument/agent-ui-update-new-target-select?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Rick Phung
Genesys - Employees
------------------------------

@Enrico Preite restricting transfer to specific target category is a separate feature (https://genesyscloud.ideas.aha.io/ideas/TEL-I-306) currently in progress. Depending on timing of corresponding project, we maybe able to incorporate the new permissions prior to GA of this new UI.

Hello!

Will be there the chance to disable same transfer categories like "transfer to users" for the agents via permission?

------------------------------
Enrico Preite

IT Solution Architect CTI

Vodafone Italy

Original Message:
Sent: 02-09-2023 13:32
From: Ricky Phung
Subject: Upcoming Agent UI Changes - Target Selection UI

Hi Community,

We're excited to give you a preview of the redesigned target selection UI within Interactions view for Genesys Cloud agent UI. The objective of the new UI is to improve agent efficiency by reducing number of clicks and amount of scrolling necessary when an agent needs to select a destination for the following workflows. 

• Blind Transfer, Consult Transfer, and upcoming ACD Conference
• Start a new conversation (Voice, Email, and SMS) initiated by agent
• Selecting email To, CC, and BCC address

We currently target to launch in April.  The new UI will be gradually introduced per workflows mentioned above.  As such, there will be interim period which both old and new UI will be used by agents.

See here for more details.

https://community.genesys.com/viewdocument/agent-ui-update-new-target-select?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Rick Phung
Genesys - Employees
------------------------------

Hi Community,

We're excited to give you a preview of the redesigned target selection UI within Interactions view for Genesys Cloud agent UI. The objective of the new UI is to improve agent efficiency by reducing number of clicks and amount of scrolling necessary when an agent needs to select a destination for the following workflows. 

• Blind Transfer, Consult Transfer, and upcoming ACD Conference
• Start a new conversation (Voice, Email, and SMS) initiated by agent
• Selecting email To, CC, and BCC address

We currently target to launch in April.  The new UI will be gradually introduced per workflows mentioned above.  As such, there will be interim period which both old and new UI will be used by agents.

See here for more details.

https://community.genesys.com/viewdocument/agent-ui-update-new-target-select?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Rick Phung
Genesys - Employees
------------------------------

Thank you Rick,

Is there a date set for when this UI change will be happening in April? We would like to include it in our communications to frontline of when this will take place. 

Thanks,

Jared

Hi Community,

We're excited to give you a preview of the redesigned target selection UI within Interactions view for Genesys Cloud agent UI. The objective of the new UI is to improve agent efficiency by reducing number of clicks and amount of scrolling necessary when an agent needs to select a destination for the following workflows. 

• Blind Transfer, Consult Transfer, and upcoming ACD Conference
• Start a new conversation (Voice, Email, and SMS) initiated by agent
• Selecting email To, CC, and BCC address

We currently target to launch in April.  The new UI will be gradually introduced per workflows mentioned above.  As such, there will be interim period which both old and new UI will be used by agents.

See here for more details.

https://community.genesys.com/viewdocument/agent-ui-update-new-target-select?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Rick Phung
Genesys - Employees
------------------------------

Hi Community,

We're excited to give you a preview of the redesigned target selection UI within Interactions view for Genesys Cloud agent UI. The objective of the new UI is to improve agent efficiency by reducing number of clicks and amount of scrolling necessary when an agent needs to select a destination for the following workflows. 

• Blind Transfer, Consult Transfer, and upcoming ACD Conference
• Start a new conversation (Voice, Email, and SMS) initiated by agent
• Selecting email To, CC, and BCC address

We currently target to launch in May (revised).  The new UI will be gradually introduced per workflows mentioned above.  As such, there will be interim period which both old and new UI will be used by agents.

See here for more details.

https://community.genesys.com/viewdocument/agent-ui-update-new-target-select?CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=librarydocuments

#Omni-ChannelDesktop/UserInterface
#Roadmap/NewFeatures

------------------------------
Rick Phung
Genesys - Employees
------------------------------