Hi everyone,

As a part of the upcoming release (targeting Oct 18) of the ability to dispute and the ability to assign an evaluation there will be some changes that affect existing functionality, as such I wanted to share that with the community in advance.

• Within the evaluation panel, from an agents view we will change the "Save" button to say "Sign off"
• 
• Within the evaluation panel, we will change the label on the text input from "Agent Comments" to "Review Comments". This is also agent facing.
• 
• Within the evaluation panel, we will update label on the "Rescore" button to say "Revise Score". This is visible to Quality Admins and Evaluators. Typically this is not visible to supervisors or agents (unless supervisor and evaluator personas overlap).
• 
• Within the evaluation panel, we will change the label on a text input from "Supervisor Comments" to "Evaluator Comments". This text input is read-only for agents and supervisors, but it is still visible to them.
• 

HI Herrick Mai
Thank you for this information, it is helpful so that we can update our agents in advance.  Once you have the date we will see this on the upcoming releases?  Please confirm, It will impact all forms regardless if you are using the dispute functionality.

As always, thank you

Hi everyone,

As a part of the upcoming release (targeting Oct 18) of the ability to dispute and the ability to assign an evaluation there will be some changes that affect existing functionality, as such I wanted to share that with the community in advance.

• Within the evaluation panel, from an agents view we will change the "Save" button to say "Sign off"
• 
• Within the evaluation panel, we will change the label on the text input from "Agent Comments" to "Review Comments". This is also agent facing.
• 
• Within the evaluation panel, we will update label on the "Rescore" button to say "Revise Score". This is visible to Quality Admins and Evaluators. Typically this is not visible to supervisors or agents (unless supervisor and evaluator personas overlap).
• 
• Within the evaluation panel, we will change the label on a text input from "Supervisor Comments" to "Evaluator Comments". This text input is read-only for agents and supervisors, but it is still visible to them.
• 

Hi everyone,

As a part of the upcoming release (targeting Oct 18) of the ability to dispute and the ability to assign an evaluation there will be some changes that affect existing functionality, as such I wanted to share that with the community in advance.

• Within the evaluation panel, from an agents view we will change the "Save" button to say "Sign off"
• 
• Within the evaluation panel, we will change the label on the text input from "Agent Comments" to "Review Comments". This is also agent facing.
• 
• Within the evaluation panel, we will update label on the "Rescore" button to say "Revise Score". This is visible to Quality Admins and Evaluators. Typically this is not visible to supervisors or agents (unless supervisor and evaluator personas overlap).
• 
• Within the evaluation panel, we will change the label on a text input from "Supervisor Comments" to "Evaluator Comments". This text input is read-only for agents and supervisors, but it is still visible to them.
• 

Good Morning Herrick-

These changes are excellent! I think this will help ease some confusion as to what the button truly means. Of course, I will still want to see the 'dispute' button renamed to something softer such as 'request revision' or 'request review' as the developers move along with this. 

Hi everyone,

As a part of the upcoming release (targeting Oct 18) of the ability to dispute and the ability to assign an evaluation there will be some changes that affect existing functionality, as such I wanted to share that with the community in advance.

• Within the evaluation panel, from an agents view we will change the "Save" button to say "Sign off"
• 
• Within the evaluation panel, we will change the label on the text input from "Agent Comments" to "Review Comments". This is also agent facing.
• 
• Within the evaluation panel, we will update label on the "Rescore" button to say "Revise Score". This is visible to Quality Admins and Evaluators. Typically this is not visible to supervisors or agents (unless supervisor and evaluator personas overlap).
• 
• Within the evaluation panel, we will change the label on a text input from "Supervisor Comments" to "Evaluator Comments". This text input is read-only for agents and supervisors, but it is still visible to them.
• 

Hi everyone,

As a part of the upcoming release (targeting Oct 18) of the ability to dispute and the ability to assign an evaluation there will be some changes that affect existing functionality, as such I wanted to share that with the community in advance.

• Within the evaluation panel, from an agents view we will change the "Save" button to say "Sign off"
• 
• Within the evaluation panel, we will change the label on the text input from "Agent Comments" to "Review Comments". This is also agent facing.
• 
• Within the evaluation panel, we will update label on the "Rescore" button to say "Revise Score". This is visible to Quality Admins and Evaluators. Typically this is not visible to supervisors or agents (unless supervisor and evaluator personas overlap).
• 
• Within the evaluation panel, we will change the label on a text input from "Supervisor Comments" to "Evaluator Comments". This text input is read-only for agents and supervisors, but it is still visible to them.
• 

Good Morning-
I do not see these changes listed on the release page, can you confirm that they are still on target to release as of 10/18?

Hi everyone,

As a part of the upcoming release (targeting Oct 18) of the ability to dispute and the ability to assign an evaluation there will be some changes that affect existing functionality, as such I wanted to share that with the community in advance.

• Within the evaluation panel, from an agents view we will change the "Save" button to say "Sign off"
• 
• Within the evaluation panel, we will change the label on the text input from "Agent Comments" to "Review Comments". This is also agent facing.
• 
• Within the evaluation panel, we will update label on the "Rescore" button to say "Revise Score". This is visible to Quality Admins and Evaluators. Typically this is not visible to supervisors or agents (unless supervisor and evaluator personas overlap).
• 
• Within the evaluation panel, we will change the label on a text input from "Supervisor Comments" to "Evaluator Comments". This text input is read-only for agents and supervisors, but it is still visible to them.
• 

Hey everyone,

We have updated the target date to now have the release date of Oct 25th.

Good Morning-
I do not see these changes listed on the release page, can you confirm that they are still on target to release as of 10/18?

Hi everyone,

As a part of the upcoming release (targeting Oct 18) of the ability to dispute and the ability to assign an evaluation there will be some changes that affect existing functionality, as such I wanted to share that with the community in advance.

• Within the evaluation panel, from an agents view we will change the "Save" button to say "Sign off"
• 
• Within the evaluation panel, we will change the label on the text input from "Agent Comments" to "Review Comments". This is also agent facing.
• 
• Within the evaluation panel, we will update label on the "Rescore" button to say "Revise Score". This is visible to Quality Admins and Evaluators. Typically this is not visible to supervisors or agents (unless supervisor and evaluator personas overlap).
• 
• Within the evaluation panel, we will change the label on a text input from "Supervisor Comments" to "Evaluator Comments". This text input is read-only for agents and supervisors, but it is still visible to them.
• 

Hi Herrick,

My question is on rescore. We have noticed that if a different user rescored a completed evaluation, the evaluation will be viewable from the Agent Evaluation page but the score shows blank. The score is only viewable from the Agent Interactions. I haven't noticed this in the past and it was just a couple of days ago that someone brought this up. 

Hey everyone,

We have updated the target date to now have the release date of Oct 25th.

Good Morning-
I do not see these changes listed on the release page, can you confirm that they are still on target to release as of 10/18?

Hi everyone,

As a part of the upcoming release (targeting Oct 18) of the ability to dispute and the ability to assign an evaluation there will be some changes that affect existing functionality, as such I wanted to share that with the community in advance.

• Within the evaluation panel, from an agents view we will change the "Save" button to say "Sign off"
• 
• Within the evaluation panel, we will change the label on the text input from "Agent Comments" to "Review Comments". This is also agent facing.
• 
• Within the evaluation panel, we will update label on the "Rescore" button to say "Revise Score". This is visible to Quality Admins and Evaluators. Typically this is not visible to supervisors or agents (unless supervisor and evaluator personas overlap).
• 
• Within the evaluation panel, we will change the label on a text input from "Supervisor Comments" to "Evaluator Comments". This text input is read-only for agents and supervisors, but it is still visible to them.
• 

Hi Anna,
We noticed the same thing, it started on November 2nd.  We opened a Customer Care case.  We have not received a response as of today, 11/10.  It is a high priority for us due to the timing.  The rescores our team completed were for the month of October which is impacting reporting for the end of month.  

Hi Herrick,

My question is on rescore. We have noticed that if a different user rescored a completed evaluation, the evaluation will be viewable from the Agent Evaluation page but the score shows blank. The score is only viewable from the Agent Interactions. I haven't noticed this in the past and it was just a couple of days ago that someone brought this up. 

Hey everyone,

We have updated the target date to now have the release date of Oct 25th.

Good Morning-
I do not see these changes listed on the release page, can you confirm that they are still on target to release as of 10/18?

Hi everyone,

As a part of the upcoming release (targeting Oct 18) of the ability to dispute and the ability to assign an evaluation there will be some changes that affect existing functionality, as such I wanted to share that with the community in advance.

• Within the evaluation panel, from an agents view we will change the "Save" button to say "Sign off"
• 
• Within the evaluation panel, we will change the label on the text input from "Agent Comments" to "Review Comments". This is also agent facing.
• 
• Within the evaluation panel, we will update label on the "Rescore" button to say "Revise Score". This is visible to Quality Admins and Evaluators. Typically this is not visible to supervisors or agents (unless supervisor and evaluator personas overlap).
• 
• Within the evaluation panel, we will change the label on a text input from "Supervisor Comments" to "Evaluator Comments". This text input is read-only for agents and supervisors, but it is still visible to them.
• 

Hi Cressida, 

Thank you for sharing. The reported missing data is also for month-end. Hoping this gets fixed soon. Have you received any response? 

Hi Anna,
We noticed the same thing, it started on November 2nd.  We opened a Customer Care case.  We have not received a response as of today, 11/10.  It is a high priority for us due to the timing.  The rescores our team completed were for the month of October which is impacting reporting for the end of month.  

Hi Herrick,

My question is on rescore. We have noticed that if a different user rescored a completed evaluation, the evaluation will be viewable from the Agent Evaluation page but the score shows blank. The score is only viewable from the Agent Interactions. I haven't noticed this in the past and it was just a couple of days ago that someone brought this up. 

Hey everyone,

We have updated the target date to now have the release date of Oct 25th.

Good Morning-
I do not see these changes listed on the release page, can you confirm that they are still on target to release as of 10/18?

Hi everyone,

As a part of the upcoming release (targeting Oct 18) of the ability to dispute and the ability to assign an evaluation there will be some changes that affect existing functionality, as such I wanted to share that with the community in advance.

• Within the evaluation panel, from an agents view we will change the "Save" button to say "Sign off"
• 
• Within the evaluation panel, we will change the label on the text input from "Agent Comments" to "Review Comments". This is also agent facing.
• 
• Within the evaluation panel, we will update label on the "Rescore" button to say "Revise Score". This is visible to Quality Admins and Evaluators. Typically this is not visible to supervisors or agents (unless supervisor and evaluator personas overlap).
• 
• Within the evaluation panel, we will change the label on a text input from "Supervisor Comments" to "Evaluator Comments". This text input is read-only for agents and supervisors, but it is still visible to them.
• 

Hi Anna, Nothing yet, I can share with you once we have an answer.

Hi Cressida, 

Thank you for sharing. The reported missing data is also for month-end. Hoping this gets fixed soon. Have you received any response? 

Hi Anna,
We noticed the same thing, it started on November 2nd.  We opened a Customer Care case.  We have not received a response as of today, 11/10.  It is a high priority for us due to the timing.  The rescores our team completed were for the month of October which is impacting reporting for the end of month.  

Hi Herrick,

My question is on rescore. We have noticed that if a different user rescored a completed evaluation, the evaluation will be viewable from the Agent Evaluation page but the score shows blank. The score is only viewable from the Agent Interactions. I haven't noticed this in the past and it was just a couple of days ago that someone brought this up. 

Hey everyone,

We have updated the target date to now have the release date of Oct 25th.

Good Morning-
I do not see these changes listed on the release page, can you confirm that they are still on target to release as of 10/18?

Hi everyone,

As a part of the upcoming release (targeting Oct 18) of the ability to dispute and the ability to assign an evaluation there will be some changes that affect existing functionality, as such I wanted to share that with the community in advance.

• Within the evaluation panel, from an agents view we will change the "Save" button to say "Sign off"
• 
• Within the evaluation panel, we will change the label on the text input from "Agent Comments" to "Review Comments". This is also agent facing.
• 
• Within the evaluation panel, we will update label on the "Rescore" button to say "Revise Score". This is visible to Quality Admins and Evaluators. Typically this is not visible to supervisors or agents (unless supervisor and evaluator personas overlap).
• 
• Within the evaluation panel, we will change the label on a text input from "Supervisor Comments" to "Evaluator Comments". This text input is read-only for agents and supervisors, but it is still visible to them.
• 

Hi everyone,

Apologizes for the delay as I was out yesterday but I've been informed that the team is actively working on a fix for this.

Hi Anna, Nothing yet, I can share with you once we have an answer.

Hi Cressida, 

Thank you for sharing. The reported missing data is also for month-end. Hoping this gets fixed soon. Have you received any response? 

Hi Anna,
We noticed the same thing, it started on November 2nd.  We opened a Customer Care case.  We have not received a response as of today, 11/10.  It is a high priority for us due to the timing.  The rescores our team completed were for the month of October which is impacting reporting for the end of month.  

Hi Herrick,

My question is on rescore. We have noticed that if a different user rescored a completed evaluation, the evaluation will be viewable from the Agent Evaluation page but the score shows blank. The score is only viewable from the Agent Interactions. I haven't noticed this in the past and it was just a couple of days ago that someone brought this up. 

Hey everyone,

We have updated the target date to now have the release date of Oct 25th.

Good Morning-
I do not see these changes listed on the release page, can you confirm that they are still on target to release as of 10/18?

Hi everyone,

As a part of the upcoming release (targeting Oct 18) of the ability to dispute and the ability to assign an evaluation there will be some changes that affect existing functionality, as such I wanted to share that with the community in advance.

• Within the evaluation panel, from an agents view we will change the "Save" button to say "Sign off"
• 
• Within the evaluation panel, we will change the label on the text input from "Agent Comments" to "Review Comments". This is also agent facing.
• 
• Within the evaluation panel, we will update label on the "Rescore" button to say "Revise Score". This is visible to Quality Admins and Evaluators. Typically this is not visible to supervisors or agents (unless supervisor and evaluator personas overlap).
• 
• Within the evaluation panel, we will change the label on a text input from "Supervisor Comments" to "Evaluator Comments". This text input is read-only for agents and supervisors, but it is still visible to them.
• 

Hi Herrick, any update on the QA score now showing on rescores? 

Hi everyone,

Apologizes for the delay as I was out yesterday but I've been informed that the team is actively working on a fix for this.

Hi Anna, Nothing yet, I can share with you once we have an answer.

Hi Cressida, 

Thank you for sharing. The reported missing data is also for month-end. Hoping this gets fixed soon. Have you received any response? 

Hi Anna,
We noticed the same thing, it started on November 2nd.  We opened a Customer Care case.  We have not received a response as of today, 11/10.  It is a high priority for us due to the timing.  The rescores our team completed were for the month of October which is impacting reporting for the end of month.  

Hi Herrick,

My question is on rescore. We have noticed that if a different user rescored a completed evaluation, the evaluation will be viewable from the Agent Evaluation page but the score shows blank. The score is only viewable from the Agent Interactions. I haven't noticed this in the past and it was just a couple of days ago that someone brought this up. 

Hey everyone,

We have updated the target date to now have the release date of Oct 25th.

Good Morning-
I do not see these changes listed on the release page, can you confirm that they are still on target to release as of 10/18?

Hi everyone,

As a part of the upcoming release (targeting Oct 18) of the ability to dispute and the ability to assign an evaluation there will be some changes that affect existing functionality, as such I wanted to share that with the community in advance.

• Within the evaluation panel, from an agents view we will change the "Save" button to say "Sign off"
• 
• Within the evaluation panel, we will change the label on the text input from "Agent Comments" to "Review Comments". This is also agent facing.
• 
• Within the evaluation panel, we will update label on the "Rescore" button to say "Revise Score". This is visible to Quality Admins and Evaluators. Typically this is not visible to supervisors or agents (unless supervisor and evaluator personas overlap).
• 
• Within the evaluation panel, we will change the label on a text input from "Supervisor Comments" to "Evaluator Comments". This text input is read-only for agents and supervisors, but it is still visible to them.
• 

Hi Anna,

Development is still actively working on this fix, which is currently going through the QA process.

I will update when we have a better idea of ETA on release to production.

Thank you for your patience.

Hi Herrick, any update on the QA score now showing on rescores? 

Hi everyone,

Apologizes for the delay as I was out yesterday but I've been informed that the team is actively working on a fix for this.

Hi Anna, Nothing yet, I can share with you once we have an answer.

Hi Cressida, 

Thank you for sharing. The reported missing data is also for month-end. Hoping this gets fixed soon. Have you received any response? 

Hi Anna,
We noticed the same thing, it started on November 2nd.  We opened a Customer Care case.  We have not received a response as of today, 11/10.  It is a high priority for us due to the timing.  The rescores our team completed were for the month of October which is impacting reporting for the end of month.  

Hi Herrick,

My question is on rescore. We have noticed that if a different user rescored a completed evaluation, the evaluation will be viewable from the Agent Evaluation page but the score shows blank. The score is only viewable from the Agent Interactions. I haven't noticed this in the past and it was just a couple of days ago that someone brought this up. 

Hey everyone,

We have updated the target date to now have the release date of Oct 25th.

Good Morning-
I do not see these changes listed on the release page, can you confirm that they are still on target to release as of 10/18?

Hi everyone,

As a part of the upcoming release (targeting Oct 18) of the ability to dispute and the ability to assign an evaluation there will be some changes that affect existing functionality, as such I wanted to share that with the community in advance.

• Within the evaluation panel, from an agents view we will change the "Save" button to say "Sign off"
• 
• Within the evaluation panel, we will change the label on the text input from "Agent Comments" to "Review Comments". This is also agent facing.
• 
• Within the evaluation panel, we will update label on the "Rescore" button to say "Revise Score". This is visible to Quality Admins and Evaluators. Typically this is not visible to supervisors or agents (unless supervisor and evaluator personas overlap).
• 
• Within the evaluation panel, we will change the label on a text input from "Supervisor Comments" to "Evaluator Comments". This text input is read-only for agents and supervisors, but it is still visible to them.
• 

Hi Herrick, 

Good afternoon. Is there an update on this? We had opened a case but it seems they are not aware of this issue. Is there anything I can reference? 

@Cressida Gioiella, have you had any updates?

Hi Anna,

Development is still actively working on this fix, which is currently going through the QA process.

I will update when we have a better idea of ETA on release to production.

Thank you for your patience.

Hi Herrick, any update on the QA score now showing on rescores? 

Hi everyone,

Apologizes for the delay as I was out yesterday but I've been informed that the team is actively working on a fix for this.

Hi Anna, Nothing yet, I can share with you once we have an answer.

Hi Cressida, 

Thank you for sharing. The reported missing data is also for month-end. Hoping this gets fixed soon. Have you received any response? 

Hi Anna,
We noticed the same thing, it started on November 2nd.  We opened a Customer Care case.  We have not received a response as of today, 11/10.  It is a high priority for us due to the timing.  The rescores our team completed were for the month of October which is impacting reporting for the end of month.  

Hi Herrick,

My question is on rescore. We have noticed that if a different user rescored a completed evaluation, the evaluation will be viewable from the Agent Evaluation page but the score shows blank. The score is only viewable from the Agent Interactions. I haven't noticed this in the past and it was just a couple of days ago that someone brought this up. 

Hey everyone,

We have updated the target date to now have the release date of Oct 25th.

Good Morning-
I do not see these changes listed on the release page, can you confirm that they are still on target to release as of 10/18?

Hi everyone,

As a part of the upcoming release (targeting Oct 18) of the ability to dispute and the ability to assign an evaluation there will be some changes that affect existing functionality, as such I wanted to share that with the community in advance.

• Within the evaluation panel, from an agents view we will change the "Save" button to say "Sign off"
• 
• Within the evaluation panel, we will change the label on the text input from "Agent Comments" to "Review Comments". This is also agent facing.
• 
• Within the evaluation panel, we will update label on the "Rescore" button to say "Revise Score". This is visible to Quality Admins and Evaluators. Typically this is not visible to supervisors or agents (unless supervisor and evaluator personas overlap).
• 
• Within the evaluation panel, we will change the label on a text input from "Supervisor Comments" to "Evaluator Comments". This text input is read-only for agents and supervisors, but it is still visible to them.
• 

.Good Morning @Anna Jhane Mulinyawe,

A fix was implemented and rolled out.  We noticed the update on Friday, 12/1.  

Hi Herrick, 

Good afternoon. Is there an update on this? We had opened a case but it seems they are not aware of this issue. Is there anything I can reference? 

@Cressida Gioiella, have you had any updates?

Hi Anna,

Development is still actively working on this fix, which is currently going through the QA process.

I will update when we have a better idea of ETA on release to production.

Thank you for your patience.

Hi Herrick, any update on the QA score now showing on rescores? 

Hi everyone,

Apologizes for the delay as I was out yesterday but I've been informed that the team is actively working on a fix for this.

Hi Anna, Nothing yet, I can share with you once we have an answer.

Hi Cressida, 

Thank you for sharing. The reported missing data is also for month-end. Hoping this gets fixed soon. Have you received any response? 

Hi Anna,
We noticed the same thing, it started on November 2nd.  We opened a Customer Care case.  We have not received a response as of today, 11/10.  It is a high priority for us due to the timing.  The rescores our team completed were for the month of October which is impacting reporting for the end of month.  

Hi Herrick,

My question is on rescore. We have noticed that if a different user rescored a completed evaluation, the evaluation will be viewable from the Agent Evaluation page but the score shows blank. The score is only viewable from the Agent Interactions. I haven't noticed this in the past and it was just a couple of days ago that someone brought this up. 

Hey everyone,

We have updated the target date to now have the release date of Oct 25th.

Good Morning-
I do not see these changes listed on the release page, can you confirm that they are still on target to release as of 10/18?

Hi everyone,

As a part of the upcoming release (targeting Oct 18) of the ability to dispute and the ability to assign an evaluation there will be some changes that affect existing functionality, as such I wanted to share that with the community in advance.

• Within the evaluation panel, from an agents view we will change the "Save" button to say "Sign off"
• 
• Within the evaluation panel, we will change the label on the text input from "Agent Comments" to "Review Comments". This is also agent facing.
• 
• Within the evaluation panel, we will update label on the "Rescore" button to say "Revise Score". This is visible to Quality Admins and Evaluators. Typically this is not visible to supervisors or agents (unless supervisor and evaluator personas overlap).
• 
• Within the evaluation panel, we will change the label on a text input from "Supervisor Comments" to "Evaluator Comments". This text input is read-only for agents and supervisors, but it is still visible to them.
•