Hi Everyone,

We will be altering a few UI controls on the Genesys Cloud CX Workforce Management Time-Off Plans UI starting December 7^th 2022.  

Here are some details about the upcoming changes -

Before the changes ( Page as it appears today) –

After the changes (Page as it appears on or after December 7 2022)

                                                                                                                                                                                                                                                           

FAQ –

• Am I impacted by this change if I don't use Genesys Cloud CX Workforce Management Time-Off Plans?

No, only users of Workforce Management Time-Off Plans will be impacted.

 

• Will I need to re-create time-off plans to accommodate this change?

No. If there are any existing time-off plans, they need not be re-created to accommodate this change.

 

• Why is this change being made?

We constantly work towards keeping our UI frameworks up to industry standard. We are modernizing this page with updated UI frameworks.

 

• Will this change impact other time-off views?

No, no other time-off views will be impacted.

 

• Will this change impact any backend time-off plan data?

No, there will be no impact on any data for existing and new time-off plans. The only changes we are making will impact the UI controls, all functionality, data etc continue to remain and work the same.

#GenesysCloudCX
#WorkforceEngagementManagement
#WorkforceManagement

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Sanjana Seetharam
Senior Product Manager
Genesys - Employees
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