Hi Peter,
Thanks for the reply.
Yes I was aware of this feature within the 'digital bot flow'.
However, I want to do the same directly in the 'in-queue' or 'inbound' message flow. But sofar it seems not to be possible, or there should come an improvement for this.
Reason I want to do this is the fact that I have an open/closed schedule in the inbound message flow. Depending of the status (open, closed, holiday) I want to present a different message and include company logo or so at bottom of message.
Of course I can call a different digital bot flow for each status, but I feel that this is not the way to do so. Next to the fact I also need multilangual flows.
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Rolph Lieverse
CED Nederland B.V.
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Original Message:
Sent: 01-30-2023 11:37
From: Peter Stoltenberg
Subject: Use pictures in responses in inbound message and in-queue message flows
Hi Rolph,
If you upload a photo to the Response Assets in your environment, you can reference it like so from the digital bot flow:
Then, call the digital bot flow from your in-queue messaging flow. You'll be good to go.
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Peter Stoltenberg
TTEC Digital, LLC fka Avtex Solutions, LLC
Original Message:
Sent: 01-30-2023 06:04
From: Rolph Lieverse
Subject: Use pictures in responses in inbound message and in-queue message flows
Hi,
Does anybody know if it is possible to add an image in the 'send response' option within the inbound/in-queue message flow?
I know that in the digital bot flow it is possible to use the "MakeImageFromUrl", but I have not been able to get this working in the message flows.
I would like to include an image in an out of office/too busy message if the message service cannot be used.
#ArchitectureandDesign
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Rolph Lieverse
CED Nederland B.V.
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