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  • 1.  user log

    Posted 03-01-2024 08:46

    hello,

    in Genesys, is it possible to see somewhere a user with which IP is connected?

    thank you 


    #Reporting/Analytics
    #SystemAdministration
    #Unsure/Other

    ------------------------------
    Rihab BEN MALEK
    Teleperformance France SA
    ------------------------------


  • 2.  RE: user log

    Posted 03-01-2024 13:25

    Hello Rihab, 

    Please read this two topics below:

    1 - https://help.mypurecloud.com/faqs/how-do-i-find-the-ip-address-assigned-to-a-user-logged-in-to-my-organization/#
    2 - https://help.mypurecloud.com/articles/allow-ip-addresses/

    Thank You.



    ------------------------------
    WagnerFilho
    Algar Tecnologia
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