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Hi, we are currently in a situation where we are updating utilizations for our agents pretty often. However, we are finding that changes that were made are not saving. We will change someone to be Email only, but then we will go in later and find the changes didn't stick. We have asked everyone with access in these situations and everyone says they didn't revert it back. Its confirmed that we make the change, we hit Save and the pop up appear saying it was successful.
Is there a possibility of system issues with this when lots of utilization changes are occurring for the agents?
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