I'm trying to build a bot that returns the status of an order (just a test bot). I have already completed the following steps:

• Create a digital bot flow
• Create intents and utterances
  • intent: check order
  • utterances: multiple sentences, eg. status order, when can I expect my order, ...
• Create Slot and Slot Type
  • the slot type is regular expression with ^OD-\d{4}

The bot is working just fine and is detecting the correct intent and if I ask for the slot (orderID) the information is also correctly processed.

But I would like to detect the intent and the slot in one step. So the customer types in: When can I expect order OD-1234, where 1234 is off course dynamic. I don't want to ask for the orderID again as the customer already provided this information. I have tried to assign the slot in the utterance by marking "OD- " as the slot but this doesn't work. 

Any ideas welcome as I don't seem to find more info in the documentation.

#ConversationalAI(Bots,AgentAssist,etc.)

------------------------------
Domien De Cleyn
Telenet BV
------------------------------

This is where you use slots in your utterances.  Place an utterance in the Intent that says "when can I expect order OD-1234" and then highlight OD-1234 and choose the orderID slot for that.  Now it will recognize that slot if they say it in that utterance.  Here is a resource article for that: Map slots to utterances - Genesys Cloud Resource Center (mypurecloud.com)

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 05-23-2024 11:10
From: Domien De Cleyn
Subject: Utterance with "dynamic" order number

I'm trying to build a bot that returns the status of an order (just a test bot). I have already completed the following steps:

• Create a digital bot flow
• Create intents and utterances
  • intent: check order
  • utterances: multiple sentences, eg. status order, when can I expect my order, ...
• Create Slot and Slot Type
  • the slot type is regular expression with ^OD-\d{4}

The bot is working just fine and is detecting the correct intent and if I ask for the slot (orderID) the information is also correctly processed.

But I would like to detect the intent and the slot in one step. So the customer types in: When can I expect order OD-1234, where 1234 is off course dynamic. I don't want to ask for the orderID again as the customer already provided this information. I have tried to assign the slot in the utterance by marking "OD- " as the slot but this doesn't work. 

Any ideas welcome as I don't seem to find more info in the documentation.

#ConversationalAI(Bots,AgentAssist,etc.)

------------------------------
Domien De Cleyn
Telenet BV
------------------------------