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  • 1.  Voicemail Greetings

    Posted 09-15-2023 13:06

    I created a group and enabled voicemail. I replaced the default greeting with a custom one. When I call the voicemail it plays my custom greeting then plays a secondary default message stating "Please record you message after the tone. When you are finished recording you may hang up or press # for additional options"

    Is there a way to get rid of that second part? I only want it to play my custom greeting. 


    #Implementation
    #PlatformAdministration
    #SystemAdministration
    #Telephony

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    Randle Eschberger
    Santander Consumer USA Inc.
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  • 2.  RE: Voicemail Greetings

    Posted 09-16-2023 15:03

    Try following this article:  Replace the built-in voicemail system greeting with blank audio - Genesys Cloud Resource Center (mypurecloud.com)

    It means editing the Voicemail Flow, which is a chore in itself.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Voicemail Greetings

    Posted 09-18-2023 10:04

    Thank you. This is helpful. I don't really want to change the default voicemail flow but maybe I can create a custom Voicemail flow? 



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    Randle Eschberger
    Santander Consumer USA Inc.
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  • 4.  RE: Voicemail Greetings

    Posted 09-18-2023 10:30

    That is the crux of the matter.  There is only one voicemail flow for the entire ORG and not a lot of easy customization points.  I put some ideas up a year or so ago about voicemail flow.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 5.  RE: Voicemail Greetings

    Posted 09-18-2023 13:01

    OK thanks. I thought I would just copy the default voicemail flow and in my task, instead of "transfer to voicemail" I would use "transfer to flow" and point it to the copy I made. 



    ------------------------------
    Randle Eschberger
    Santander Consumer USA Inc.
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