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  • 1.  Warnings for metrics in a dashboard

    NEW MEMBER
    Posted 17 days ago

    When setting up a dashboard, I noticed that you can add various metrics.  For example, if I am setting up a chart to manage my queues, I can add metrics such as abandon, transfers, etc.  I can also set warning thresholds.  What I do not see is the ability to set individual warning thresholds.  For example, I would like to set an "above, below, and warning" for abandons separately from warning thresholds for transferred calls.  It appears it only lets me set one warning thresholds for all the metrics I set for the queues.  Clearly, I must be missing something.  


    #Reporting/Analytics

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    Diane Halliwell
    Performance Technology Partners
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  • 2.  RE: Warnings for metrics in a dashboard

    Top 25 Contributor
    Posted 17 days ago

    Hey Diane, 

    At the moment that is correct, any block/node will take warnings for that whole piece - the workaround for this is having multiple blocks where you have one media type/metric, and individually set the alerts/warnings 



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    Lawrence Drayton
    Prvidr Pty Ltd
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  • 3.  RE: Warnings for metrics in a dashboard

    NEW MEMBER
    Posted 17 days ago

    I suspected that was the answer. I was trying to avoid the workaround but looks like I will need to do that. Thank you for the reply. 



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    Diane Halliwell
    Performance Technology Partners
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