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  • 1.  WDE Customisation - custom tab on Interaction Search Window

    Posted 07-05-2022 03:51

    I would like to add a custom tab on Interaction Search Window at the interaction details region, beside the Details/Note/Case Data tabs. However I dont find the correct Region to use. I tried the "ContactTabBottomHistoryMultiRegion", but that seems to be somewhere else. 

    Could you please guide me to the correct Region? If it is not possible to add custom tab there, then could you clarify what customsation possibilities I have on this Window? E.g. custom button for the selected Interaction, or anything possible I am interested in. 

    Thanks in advance,

    Judit Csajtai
    Vodafone GmbH

  • 2.  RE: WDE Customisation - custom tab on Interaction Search Window

    Posted 07-31-2022 16:39
    Hi Judit!

    The region mentioned "ContactTabBottomHistoryMultiRegion" is correct for the use case you want to implement.

    If it does not work, we recommend that you open a support request with Genesys Customer Care to troubleshoot this issue.

    Thank you!

    Ginger Alford
    Program Manager, Product Strategy & Operations
    Genesys - Employee

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