A place to ask questions, connect with others, and stay in the know
Hi, we are researching ways to integrate biometric system so we need access to rtp media of a call being handled in WDE; we are focusing to develope a WDE extension to get sip-sdk interface embeded in WDE expecting will be possible to access RTP media through this object. How to get sip-sdk interface from WDE extension? And, it will be possible to split RTP media into caller/agent RTP (so we will need only caller for biometric purposes)?Any help will be appreciated.thanks in advance
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.