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  • 1.  Web Messaging and Teams Integration

    Posted 05-15-2024 15:56

    Is it possible for a web message interaction to start in TEAMS and then present itself in a chat queue in Genesys?  If it is possible, would we lose any metrics regarding these interactions in Genesys?  What am I not thinking about?  

    Thank you all for your help!



    Nick Kieffer
    Simmons Bank

  • 2.  RE: Web Messaging and Teams Integration

    Top 25 Contributor
    Posted 05-15-2024 18:12

    Take a look at this past thread, might have the answers you are looking for, at least around the possibility and the how

    Anton Vroon

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