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Web Messenger Content Search Results Duplication

  • 1.  Web Messenger Content Search Results Duplication

    NEW MEMBER
    Posted 01-30-2023 13:59
    Hello,

    I'm wondering what is the cause of content search results for Web Messenger show duplicated results? i.e. One chat conversation between customer and agent but multiple search results are returned with all the same data (date, time, conversation ID), with the exception of transcript ID which is unique for each of of the results.
    #QualityManagement

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    Abiramraj Selvaratnam
    O2E Brands Inc
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