Genesys Engage on-premises

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  • 1.  WFH setup Issue

    Posted 11-09-2022 08:02
    I have configured WFH setup but am getting a error, outbound call is not working it shows (destination busy) and also inbound call is coming to that agent mobile after 2secs the call is disconnect automatically in the agent and its like missed calls.

    In outbound call we are getting this error


    Andrews Samuel
    SmartConnect Technologies Pvt. Ltd

  • 2.  RE: WFH setup Issue

    Posted 11-29-2022 18:44

    Please open a Saleforce case along with proper logs for tech support to investigate the issue and get to the root cause of the problem.

    Thank you for your post! I hope this helps.
    Saul Lopez

    Saul Lopez
    Genesys - Employees

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