Hello,

We have a customer that has a developmen using Genesys WFM APIs to extract time-off request published and pass them into another system. Now they have another requirement which is to have time-off approvved or cancelled without being published.

Is there any method that we can use in Genesys WFM API to retrieve that kind of data? Maybe instead of using the schedule methods try to use the calendar methods or something like that.

Thanks in advanced
#GenesysEngagePremDev
#WorkforceManagement

------------------------------
Guillermo Castan
Sabio Ibérica, S.A.
------------------------------

Happy Monday Guillermo!  

I have been discussing your issue behind the scenes with Product Management and they have recommended a couple things for you to try:

1. Here is link from Multicloud CX WFM API documentation page to help you: https://all.docs.genesys.com/PEC-WFM/Current/Developers/API_Reference
   
   
2. Should you not get all the information you need from the documentation page, please contact your account manager to arrange Professional Services consulting, in respect use of WFM API and custom application development

Please let me know if this works for you.  

Thank you!

------------------------------
Ginger Alford
Program Manager, Product Strategy & Operations
Genesys - Employee
------------------------------

Original Message:
Sent: 10-05-2022 08:59
From: Guillermo Castan
Subject: WFM Integration API

Hello,

We have a customer that has a developmen using Genesys WFM APIs to extract time-off request published and pass them into another system. Now they have another requirement which is to have time-off approvved or cancelled without being published.

Is there any method that we can use in Genesys WFM API to retrieve that kind of data? Maybe instead of using the schedule methods try to use the calendar methods or something like that.

Thanks in advanced
#GenesysEngagePremDev
#WorkforceManagement

------------------------------
Guillermo Castan
Sabio Ibérica, S.A.
------------------------------

Hi,

We will use that documentation in order to make the requested changes.

Thanks for your help!!

Regards

------------------------------
Guillermo Castan
Sabio Ibérica, S.A.
------------------------------

Original Message:
Sent: 10-10-2022 10:34
From: Ginger Alford
Subject: WFM Integration API

Happy Monday Guillermo!

I have been discussing your issue behind the scenes with Product Management and they have recommended a couple things for you to try:

1. Here is link from Multicloud CX WFM API documentation page to help you: https://all.docs.genesys.com/PEC-WFM/Current/Developers/API_Reference
   
   
2. Should you not get all the information you need from the documentation page, please contact your account manager to arrange Professional Services consulting, in respect use of WFM API and custom application development

Please let me know if this works for you.

Thank you!

------------------------------
Ginger Alford
Program Manager, Product Strategy & Operations
Genesys - Employee

Original Message:
Sent: 10-05-2022 08:59
From: Guillermo Castan
Subject: WFM Integration API

Hello,

We have a customer that has a developmen using Genesys WFM APIs to extract time-off request published and pass them into another system. Now they have another requirement which is to have time-off approvved or cancelled without being published.

Is there any method that we can use in Genesys WFM API to retrieve that kind of data? Maybe instead of using the schedule methods try to use the calendar methods or something like that.

Thanks in advanced
#GenesysEngagePremDev
#WorkforceManagement

------------------------------
Guillermo Castan
Sabio Ibérica, S.A.
------------------------------

Hi Guillermo.

Did you find a method to Get Calander Items  - Time Off using the WFM Engage  API?

Regards

Michelle

------------------------------
Kind regards

Michelle Naidoo
Altron Systems Integration
------------------------------

Original Message:
Sent: 10-05-2022 08:59
From: Guillermo Cast�n
Subject: WFM Integration API

Hello,

We have a customer that has a developmen using Genesys WFM APIs to extract time-off request published and pass them into another system. Now they have another requirement which is to have time-off approvved or cancelled without being published.

Is there any method that we can use in Genesys WFM API to retrieve that kind of data? Maybe instead of using the schedule methods try to use the calendar methods or something like that.

Thanks in advanced
#GenesysEngagePremDev
#WorkforceManagement

------------------------------
Guillermo Castan
Sabio Ibérica, S.A.
------------------------------

Original Message:
Sent: 2/21/2023 1:23:00 PM
From: Michelle Naidoo
Subject: RE: WFM Integration API

Hi Guillermo.

Did you find a method to Get Calander Items  - Time Off using the WFM Engage  API?

Regards

Michelle

------------------------------
Kind regards

Michelle Naidoo
Altron Systems Integration
------------------------------

Original Message:
Sent: 10-05-2022 08:59
From: Guillermo Cast�n
Subject: WFM Integration API

Hello,

We have a customer that has a developmen using Genesys WFM APIs to extract time-off request published and pass them into another system. Now they have another requirement which is to have time-off approvved or cancelled without being published.

Is there any method that we can use in Genesys WFM API to retrieve that kind of data? Maybe instead of using the schedule methods try to use the calendar methods or something like that.

Thanks in advanced
#GenesysEngagePremDev
#WorkforceManagement

------------------------------
Guillermo Castan
Sabio Ibérica, S.A.
------------------------------