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  • 1.  What does External Contacts query in the Audit Viewer?

    Posted 11-28-2023 09:14

    Hello,

    I'm trying to see if there's a way we can view update history for external contacts. I've used the Audit Viewer and the Audit API to no success. I also created new profile fields to see if that's what the audit returns but still no results.

    What is the purpose of external contacts in the audit viewer?

    Thank you,


    #Omni-ChannelDesktop/UserInterface
    #PlatformAdministration
    #Unsure/Other

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    Dianne
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  • 2.  RE: What does External Contacts query in the Audit Viewer?

    GENESYS
    Posted 11-30-2023 06:06

    Currently, the Audit Viewer will show actions performed on External Contact schemas, which can have wide ranging impact.

    You can see the full list of included actions here: https://developer.genesys.cloud/platform/audit/actioncatalog#externalcontacts

    The system does not currently provide more granular visibility into actions performed on individual External Contacts. However, this is an item that I am investigating. If you would like to share more information about your use cases, please feel free to reach out to me directly any time at julianne.chaloux@genesys.com. I would like to take your feedback and needs into account as I plan for next year.



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    Julianne Chaloux
    Genesys - Employees
    Principal Product Manager
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