Currently, the Audit Viewer will show actions performed on External Contact schemas, which can have wide ranging impact.
You can see the full list of included actions here: https://developer.genesys.cloud/platform/audit/actioncatalog#externalcontacts
The system does not currently provide more granular visibility into actions performed on individual External Contacts. However, this is an item that I am investigating. If you would like to share more information about your use cases, please feel free to reach out to me directly any time at julianne.chaloux@genesys.com. I would like to take your feedback and needs into account as I plan for next year.
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Julianne Chaloux
Genesys - Employees
Principal Product Manager
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Original Message:
Sent: 11-28-2023 09:14
From: Dianne Gabriel
Subject: What does External Contacts query in the Audit Viewer?
Hello,
I'm trying to see if there's a way we can view update history for external contacts. I've used the Audit Viewer and the Audit API to no success. I also created new profile fields to see if that's what the audit returns but still no results.
What is the purpose of external contacts in the audit viewer?
Thank you,
#Omni-ChannelDesktop/UserInterface
#PlatformAdministration
#Unsure/Other
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Dianne
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