Genesys Cloud CX

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  • 1.  What is new "Peer Id" field in Queue configuration?

    Posted 10-07-2022 07:58
    What is the "Peer Id" field I now see in Queue general configuration? Can't find anything on it in Help or Resource Center.


    #PlatformAdministration
    #Routing(ACD/IVR)

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    Greg Beal
    CirrusLabs
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  • 2.  RE: What is new "Peer Id" field in Queue configuration?

    Posted 10-10-2022 09:14
    Hi Greg,

    We too noticed this, the below is the response we received from Genesys regarding this new section:

    The Peer ID on the Queue configuration pane is in preparation to support synchronization of configuration information from third party platforms which includes the introduction of Mapped Queue ID for Queues. At this stage we do not have enough information yet from our developers but the soonest everything is in place, the Resource Center will be updated with more information about it.

    Genesys's recommendation would be to simply disregard for the time being. More information about it will be available externally on the Resource Center in the future.

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    Josh Coyle
    Sabio Ltd
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  • 3.  RE: What is new "Peer Id" field in Queue configuration?

    GENESYS
    Posted 10-10-2022 10:22
    Hi everyone - it looks like this field was inadvertently introduced as part of our Workforce Engagement 'EX' project.  It can be ignored for now but we'll try to get it hidden as soon as we can.

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    Chris Bohlin
    Product Manager - PureCloud
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