Genesys Cloud CX

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  • 1.  Where are Cloud Recordings stored

    Posted 11-25-2022 09:49
    Hi,

    We have our org in Canada (cac1.pure.cloud) region. Can someone tell me if our archived calls are stored in Canada as well?
    #QualityManagement

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    Judy Heckbert
    NTT America, Inc
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  • 2.  RE: Where are Cloud Recordings stored

    GENESYS
    Posted 11-25-2022 12:27
    Hello Judy,

    Great question. I want to say yes, but since you are referring to long-term storage (archive) I have some reservations... @Daniel Ho are you able to help affirm or refute my statement?​

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    Nico Feliciano
    Genesys - Employees
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  • 3.  RE: Where are Cloud Recordings stored

    GENESYS
    Posted 11-28-2022 09:21
    Hi Judy,

    Yes, archived calls are stored in the same region as where your org is located.

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    Daniel Ho
    Product Line Manager – Recording and Quality Management, Genesys Cloud
    Workforce Engagement Management (WEM)
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