Genesys Cloud CX

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  • 1.  Where are my GDPR API results?

    Posted 09-22-2022 16:52
    I submitted a request using the APIs on the the GDPR & Privacy APIs page.
    I waited a day or two and checked the status.
    The status is "Complete", which is awesome; but where are my results?
    They are NOT in my inbox inside of Genesys.
    I can not think of where else they could possibly be and the "directions" are no help.
    #Unsure/Other

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    Diane Stephens
    Fanatics
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  • 2.  RE: Where are my GDPR API results?

    Posted 09-22-2022 23:53
    Hi Diane

    What type of GDPR request did you send?

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    Vaun McCarthy
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  • 3.  RE: Where are my GDPR API results?

    Posted 09-23-2022 08:59
    I did "submit a new GDPR request" using the POST /api/v/gdpr/requests using a requestType of "GDPR_EXPORT" and an "externalContactId" from the "Get subjects" API that I had run before that.
    The request was accepted.  The status was "searching" and then later "completed".
    This is what "get Requests"  shows now.





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    Diane Stephens
    Fanatics
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  • 4.  RE: Where are my GDPR API results?

    GENESYS
    Posted 09-26-2022 12:59
    Hello Diane, you should be able to use the GET requests with the request ID above to get the resultsUrl, which is The location where the results of the request can be retrieved.

    Screen Capture of GDPR API Documentation


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    Christopher Bosken
    Genesys - Employees
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  • 5.  RE: Where are my GDPR API results?

    Posted 09-29-2022 12:47
    THANK YOU so much Christopher.
    I get an error message
    But it also gave me a zip file.
    I am sorting it out now.
    Do you knw an easy way to view content of the recordings?  They seem to be HTML files.
    Thanks again!!!!

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    Diane Stephens
    Fanatics
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