Thank you for the additional details and for sharing a screenshot. I checked with the development team, and this is by design. Unfortunately, due to the potential of the Analytics data being inaccurate till 24 hours later, we have to put this limitation in place. It is rare, but it can happen, so we instead ensure the integrity of the data by forcing the 24-hour waiting period, then allowing users to build forecasts that could be inaccurate.
Original Message:
Sent: 03-10-2023 11:18
From: Conor Twomey
Subject: Why can I NOT use yesterdays intraday volumes and data for a future forecast
Hi Daniel,
I can access yesterday's intraday volumes and data; what I cannot do is assign it to next week's forecast, I have to wait until tomorrow to do that. See the screenshot below today is 3/10/2023, I want to apply yesterday's actual intraday volumes to the next weeks forecast, but as you can see the March 9 on the calendar is grayed out.
Best Regards
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Conor Twomey
Senior Workforce Management Analyst,
ICS Operations Readiness
55 West Street | Keene, NH 03431
Main Street America Insurance, an AmFam Group Company
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Original Message:
Sent: 3/10/2023 9:09:00 AM
From: Daniel Chapdelaine
Subject: RE: Why can I NOT use yesterdays intraday volumes and data for a future forecast
Hello Conor,
We currently have a buffer of 24 hours on historical data because Analytics has no guaranteed SLA of when an interval will "have" data when queried. If you want to see yesterday's history, use intraday monitoring or an analytics view.
Out of curiosity, what is your forecasting process in GC? Are you using ABM or WHI? If you create a new forecast, you can not associate it with an existing schedule. If you are using WHI, you could add another source date, but updating staffing requirements and service performance would require a re-schedule.
Thank You
(I edited my original comment since it was incorrect.)
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Daniel Chapdelaine
Genesys - Employees
Original Message:
Sent: 03-08-2023 11:30
From: Conor Twomey
Subject: Why can I NOT use yesterdays intraday volumes and data for a future forecast
I want to get ahead of any issues next week, and I want to update next weeks forecast with yesterdays call volume while the issue is front and center, but the forecast will not let me access yesterdays intraday volumes and data, why not? I can use data from 2 days ago but not from yesterday. Is this a bug or a design issue?
#Forecasting
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Conor Twomey
American Family Insurance
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