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Groups Overview: https://help.mypurecloud.com/articles/groups-overview/Create a Group: https://help.mypurecloud.com/articles/create-group/Groups overview
Genesys Cloud groups organize people with similar traits. For example, employees who share common skills, relationships, locations, or other information maintained in Genesys Cloud.
Genesys Cloud features two kinds of groups: general groups and skill expression groups.After groups are built, you are then able to filter by groups in Performance Reports. Search for the groups names you have created.Hopefully this can meet your needs.Thanks,
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