Workforce Engagement Management

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  • 1.  Work Plan Rotation Limits

    Posted 11-29-2022 00:01
    Does anyone know if the 100 WPR's per Management Unit is set to be increased sometime soon, or if this has even come up before from any other organizations?

    One of my clients has 6 MU's currently within one BU, and one of these has more than 100 agents who really need to have a WPR per agent. This is all due to not having the ability to use a meeting scheduler like Engage, and therefore having to map meetings into Work Plans and then combine the individual work plans into rotations for each person.


    Any help would be appreciated.


    Cheers, Chris
    #WorkforceManagement

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    Chris Perry
    NTT New Zealand Limited
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  • 2.  RE: Work Plan Rotation Limits

    GENESYS
    Posted 11-30-2022 06:00
    Hi Chris,

    it would be good to better understand their meeting planning challenges.
    We are currently designing a new Bulk Activity Planner with recurrence the idea can be found in the Ideas lab under WFMSCH-I-72.

    happy to discuss their challenges and possible short term solutions while we build the new Activity Planning feature set.

    Paul
    paul.wood@genesys.com


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    Paul Wood
    Product Manager for Genesys Cloud Workforce Management
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