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What was the reason to separate '1 team' into two business units? Did you consider separating these into two different sets of MUs contained in one BU as an alternative approach?
Do they handle any shared load? Does BU1 handle particular queues that BU2 also does? If yes, then that goes against best practices. https://help.mypurecloud.com/articles/business-unit-key-principles/
Time-off limits and time-off plans are configured per MU. I don't recall if there is an idea on Ideas Lab site about having these at a BU level (which I do not think is a good idea). @Sanjana Seetharam for awareness.Time-off limits across BUs where there is no shared load/resources does not make sense. The limits are put in place to 'protect' coverage and coverage is specific to planning groups and agent capabilities. The higher up you go in structures (MU to across MUs in a BU to across BUs) you lessen the protection because each level you would be treating things more homogeneously than they actually are. At an extreme case let's take the example of having time-off limits at the BU level and for next Friday you allow 100 people to take off and MU2 agent's are very fast and request all 100 time off request slots. MU2 related planning groups now will be disproportionally impacted from a coverage standpoint and MU1 agents will be disproportionally angry they didn't get time off next Friday.
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