This feature came out last week (7/20/2022) to allow you to see these and apply rules to them:
System Dispositions condition type added to call rules for outbound dialing campaigns
Outbound administrators can now use a new System Disposition condition type in call rules to address outbound campaign call attempts that do not make it to agents. For more information, see Add a rule. This feature requires one of the following subscriptions: Genesys Cloud User 1, Genesys Cloud User 2, or Genesys Cloud User 3.
See here: Wrap-up rules - Genesys Cloud Resource Center (mypurecloud.com)
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 07-01-2022 10:32
From: Zacharie Hercule
Subject: Wrap-up codes assigned by outbound dialing
Hi,
We are looking for the scenario when wrap up code are set automatically by the dialer in the contact list when we reach the max attempt.
In our tests we are not able to met these two wrap up code :
1) ININ-OUTBOUND-CONTACT-ATTEMPT-LIMIT-SKIPPED
The contact attempt limit set on the contact list reached its specified limit, preventing the system from dialing the number.
2) ININ-OUTBOUND-NUMBER-ATTEMPT-LIMIT-SKIPPED
The number attempt limit set on the contact list reached its specified limit, preventing the system from dialing the number.
Could you please help us ?
#Outbound
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Zacharie Hercule
Orange Business Services S.A.
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