Genesys Cloud CX

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  • 1.  Wrap-up codes assigned by outbound dialing

    Posted 07-01-2022 10:32
    Hi,

    We are looking for the scenario when wrap up code are set automatically by the dialer in the contact list when we reach the max attempt.
    In our tests we are not able to met these two wrap up code :

    1) ININ-OUTBOUND-CONTACT-ATTEMPT-LIMIT-SKIPPED
    The contact attempt limit set on the contact list reached its specified limit, preventing the system from dialing the number.

    2) ININ-OUTBOUND-NUMBER-ATTEMPT-LIMIT-SKIPPED
    The number attempt limit set on the contact list reached its specified limit, preventing the system from dialing the number.

    Could you please help us ?

    #Outbound

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    Zacharie Hercule
    Orange Business Services S.A.
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  • 2.  RE: Wrap-up codes assigned by outbound dialing

    Posted 15 days ago
    This feature came out last week (7/20/2022) to allow you to see these and apply rules to them:

    System Dispositions condition type added to call rules for outbound dialing campaigns

    Outbound administrators can now use a new System Disposition condition type in call rules to address outbound campaign call attempts that do not make it to agents. For more information, see Add a rule. This feature requires one of the following subscriptions: Genesys Cloud User 1, Genesys Cloud User 2, or Genesys Cloud User 3.

    See here: Wrap-up rules - Genesys Cloud Resource Center (mypurecloud.com)



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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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