Genesys Cloud CX: Advanced Reporting 2024

When:  Jul 18, 2024 from 10:00 to 11:00 (ET)
Associated with  Certification and Training


This one-hour webinar introduces Advanced Reporting Features, especially the latest Dashboard Administration and Alerting updates. We will also provide information about third-party Reporting and the Reporting Roadmap.


In this webinar, you will learn about the following Reporting possibilities:

·      Dashboard and Alerts provide insights in real-time.
We will show the fundamentals and the latest updates, like the new responsive User Interface

·      Custom Calculations

·      3rd Party Reporting
Fundamental information about the “Bring Your Own BI Tool (BYOBI)” and the Static Link for SQL export

·      Reporting Roadmap

Date: 18. July 2024

Duration: 1 hour

Target Audience:

Ideal for Contact Center Administrators and Reporting Specialists

Prerequisites: A basic knowledge of Genesys Cloud CX is recommended.

Zoom registration links for 18. July 2024


Registration link

10:00 AM in Eastern Time (US and Canada)

3:00 PM in the United Kingdom

4:00 PM in Amsterdam, Berlin, Rome

Session link

Notes: When registering, you can easily switch the time zone to get your local start time.

After registering, you will receive a confirmation email containing information about joining the webinar.



Online Instructions: