What's Next Series | Genesys Cloud Workforce Engagement Management (WEM) February

When:  Feb 16, 2023 from 11:00 to 12:00 (ET)

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Genesys Cloud WEM What's Next: monthly sessions
Delivered by the Genesys WEM Product Management team led by Cameron Smith
January 2023 
Hello, Community Members!
With an amazing feature velocity, Genesys Workforce Engagement Management (WEM) released over 100+ features in 2022. In 2023, we aim to continue delivering features at a high velocity, demonstrating the commitment and agility required to adapt to the changing needs of our customers and the complete preparation that the Product Management team has for its launch, which will help our customers continue driving productivity and engagement across their operations.
Please join us in our Live WEM What’s Next Webinar, where you will be able to hear from the Genesys Cloud WEM Product Management team, about features we are currently working on, as well as features planned to release in the following month.
Topics:
  • Gamification and Performance Management
  • Quality Assurance and Compliance
  • Resource Management
The Genesys Cloud WEM What’s Next Series sessions are intended to provide a general overview of upcoming WEM features releases. Whether you are an existing customer who is interested in getting the most out of your existing solution or a potential customer who is looking to better understand Genesys Cloud WEM capabilities, we encourage you to attend and hear firsthand from the team responsible for this industry-leading WEM solution!

Our Speaker!

Cameron Smith
VP Product management | PM WEM @Genesys

Vice President of Workforce Engagement Management - Product Management with over 19 years of experience across operational and consultancy roles. Responsible for the delivery of solutions to the market including Strategy and Commercial Readiness, providing organizations globally with transformational thinking and delivery focused on Employee Engagement and Customer Experience.  

#Genesys Cloud CX
#Workforce Engagement Management
#Workforce Management
#Forecasting
#ScheduleManagement
#SpeechandTextAnalytics
#QualityManagement
#Performance Management
#Coaching and Training
#Gamification
#Interaction Analytics
#Interaction/ScreenRecording
#Rewards and Recognition
#TempoMobile
More information

Location

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Contact

Natalia Abad

natalia.abad@genesys.com