Webinar: What Does an Excellent Customer Service Strategy Look Like?

When:  May 2, 2024 from 14:00 to 15:00 (BST)

Date: 02 May 2024

Location: Virtual

Register Now

The bar is set higher than ever for delivering excellent customer service, but where do you start with getting your strategy right when there’s so much to consider?

From ever-changing customer expectations and evolving Artificial Intelligence capabilities, to the ongoing debate around self-service and hybrid working, join our webinar to cut through the noise and find out what the experts say you need to prioritise to truly deliver an excellent customer service strategy.


  • Dan Pratt, DAP Consultancy
  • Guest Speaker, Genesys
  • Xander Freeman, Call Centre Helper

What You Will Learn:

  • How the CX landscape has changed
  • What you need to prioritise
  • How the latest technology can help
  • Quick wins for instant results