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Genesys Cloud CX: Agent Assist and New Enhancements

When: May 29, 2024 from 11:00 to 12:00 (ET)

Associated with Genesys Cloud - Main

Overview

This 1- hour webinar taking a deeper dive into the functionality of Agent Assist.

Content

We will showcase current capabilities of Agent Assist and introduce new features such as auto summarization for interactions.

Genesys Agent Assist uses AI to offer potential answers to customer questions posed over voice or digital channels.

Date: May 29 2024

Duration: 1 Hour

Delivery Type: Instructor led presentation

#ConversationalAI(Bots,AgentAssist,etc.)

Location

Online Instructions:

Url: https://event.on24.com/wcc/r/4581290/24C95F0854145304974AF99104311F7E
Login: To register, click the link above

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Contact

Greg LeMay

About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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Genesys Cloud CX: Agent Assist and New Enhancements

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About Genesys