Genesys Cloud Webinar: Quality Management (QM) Administration - Calibration - Session 2

When:  Nov 30, 2021 from 10:00 to 11:00 (CET)
Associated with  Genesys Cloud CX
The “Quality Management Series: Administration” webinar provides additional information about the Quality Management (QM) processes of Genesys Cloud.

The webinar is intended for anyone who is interested in implementing QM processes in their contact center like:
  • Quality Managers
  • Team Leaders
Prerequisites  Webinar Objectives
  • Calibration
  • Encryption Keys
  • Export Recordings



Online Instructions:
Login: Note: When registering you can easily switch the time zone to get your local start time.