Overview
This 1-hour webinar introduces you to advanced concepts of Genesys Cloud CX Architect.
Content
On this webinar, you will learn about:
· -Preferred Agent Routing
· -Conditional Routing and
· -Predictive Routing
Date: 28. May 2024
Duration: 1 hour
Delivery Type: Presentation with instructor demonstrations
Target Audience:
Ideal for Contact Center Administrators
Prerequisites: A basic knowledge of Genesys Cloud CX is recommended.
Zoom registration links for 28. May 2024
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Time
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Registration link
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11:00 AM in Eastern Time (US and Canada)
4:00 PM in the United Kingdom
5:00 PM in Amsterdam, Berlin, Rome
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Session link
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Notes: When registering, you can easily switch the time zone to get your local start time.
After registering, you will receive a confirmation email containing information about joining the webinar.
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