Overview

This 1- hour webinar is designed to improve your Genesys Cloud CX knowledge base.

Content

Build your knowledge base in the “all in one” Genesys Cloud platform to deliver consistent information to customers across channels while also increasing productivity via Agent Assist or chatbots which access Genesys Knowledge as single source of truth.

Learn how to build your knowledge platform in the Genesys Knowledge Workbench:

• • •        Proactively surface content to agent to support in progress conversations.
    •      Facilitate chatbot flows and searches with pre-defined content.

              Date: May 15 2024

Duration: 1 Hour

Delivery Type: Instructor led presentation

#ConversationalAI(Bots,AgentAssist,etc.)