Genesys Cloud CX: Workforce Management (WFM), big picture overview

When:  Dec 14, 2023 from 11:00 to 12:00 (ET)

Genesys Cloud CX: Workforce Management (WFM), big picture overview


This 1-hour webinar is intended for anyone interested in learning the concepts of Cloud CX Workforce Management (WFM).


On this webinar, you will learn about:

·         Introduction to Workforce Management, the big picture

·         Setting up your business

·         Supervisor WFM

o   Forecasting – The Basics

o   Scheduling – The Basics

o   Monitoring – The Basics

·         Agent WFM View

Date: 14. December 2023

Duration: 1 hour

Delivery Type: Presentation with instructor demonstrations

Target Audience:

Ideal for Contact Center Administrators

Prerequisites: A basic knowledge of Genesys Cloud CX is recommended.

Zoom registration links for 14. December 2023


Registration link

08:00 AM in Pacific Time (US and Canada)

11:00 AM in Eastern Time (US and Canada)

4:00 PM in the United Kingdom

5:00 PM in Amsterdam, Berlin, Rome

Session link

Notes: When registering, you can easily switch the time zone to get your local start time.

After registering, you will receive a confirmation email containing information about joining the webinar.



Online Instructions: