Genesys Cloud CX: Workforce Management (WFM), big picture overview
Overview
This 1-hour webinar is intended for anyone interested in learning the concepts of Cloud CX Workforce Management (WFM).
Content
On this webinar, you will learn about:
· Introduction to Workforce Management, the big picture
· Setting up your business
· Supervisor WFM
o Forecasting – The Basics
o Scheduling – The Basics
o Monitoring – The Basics
· Agent WFM View
Date: 14. December 2023
Duration: 1 hour
Delivery Type: Presentation with instructor demonstrations
Target Audience:
Ideal for Contact Center Administrators
Prerequisites: A basic knowledge of Genesys Cloud CX is recommended.
Zoom registration links for 14. December 2023
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Time
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Registration link
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08:00 AM in Pacific Time (US and Canada)
11:00 AM in Eastern Time (US and Canada)
4:00 PM in the United Kingdom
5:00 PM in Amsterdam, Berlin, Rome
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Session link
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Notes: When registering, you can easily switch the time zone to get your local start time.
After registering, you will receive a confirmation email containing information about joining the webinar.
#WorkforceManagement