Session 2
Content
The “Quality Management Series: Administration” webinar provides additional information about the Quality Management (QM) processes of Genesys Cloud.
Duration
1 hour
Delivery Type
Presentation with instructor demonstrations.
Target Audience
The webinar is intended for anyone who is interested in implementing QM processes in their contact center like:
- Quality Managers
- Team Leaders
Prerequisites
Webinar Objectives
- Calibration
- Encryption Keys
- Export Recordings
#QualityManagement