Register and mingle in the Partner pavilion
Johan Lindefors, Viktoria Vianden & Osen Akkemik, Genesys
09:15 - Genesys Vision 2023 and Beyond
Peter Graf, Chief Strategy and Operations Officer, Genesys
10:00 - Customer story: Nuuday A/S
Nuuday deliver market-leading connectivity products and digital services, across multiple brands, to the majority of all Danish homes and businesses. In this session Michael will take you through their CX journey to the Cloud.
Michael Stinner, Head of CX and Operations, Nuuday
Mingle in the partner pavilion, meet our partners, see live demos and expand your network
11:00 - WEM - how to elevate your employee experiences
In this session you will learn about how delivering exceptional experiences doesn’t stop with the customer — today’s employees expect them, too. Workforce engagement management (WEM) makes it easy to create great employee experiences. It focuses on the human side of your contact center to improve employee engagement. And it simplifies operations while increasing efficiency.
Paul Turner, Workforce engagement innovation lead, Genesys
Enjoy a stand-up lunch while mingling in the Partner pavilion
13:00 - Genesys solution update
In this session you will learn about the latest product innovation from Genesys, the roapmap of Genesys Cloud CX and much more.
Merijn te Booij, General Manager, Genesys
13:45 - Customer story: Estonian Energy – How to achieve simplicity within a complex contact center
Estonian Energy is an international energy company owned by the Republic of Estonia, with operations across 5 European countries. They are on a journey to zero with their customers, and their goal is to achieve carbon-neutral electricity production by 2035. As part of this sustainability journey they believe in choosing the most emission effective solutions for evert part of the company, and therefore for them, a Cloud experience platform is the way to go.
In this session Kaido will talk about the benefits they see from using Genesys Cloud CX. He will also discuss how to make it work for people with no IT background, so team leads and CC leads can adjust settings themselves on the go. In addition Kaido will explain how Estonian Energy achieve simplicity by reusing the same logic in their platform setup across different countries, while still fulfilling local market needs.
Kaido Kabral, Customer Service Solution Expert, Estonian Energy
Mingle in the partner pavilion, meet our partners, see live demos and expand your network
15:00 - Be Bold with Genesys in the world of AI
The Digital Revolution: how Artificial Intelligence and experience orchestration are transforming digital channels. In this session Joakim will discuss global AI trends and how use of AI, and optimization of digital channels, improves service automation and customer service.
According to recent studies approximately 80% of consumers say they will recommend and buy more, and more often, from companies that personalize their experiences. Find out how ChatGPT and other AI tools disrupts the market today, and how your company can Be Bold with the help of AI.
Joakim Skalberg, Senior Solution Consultant, Genesys
Discussion of relevant topics from the day with Genesys customers and keynote speakers
16:00 - Inspirational external keynote presentation
17:00 – 19:00 - Networking reception
Join us in the partner pavilion! This is a great opportunity to discuss the findings of the day, while enjoying a drink and some tasty fingerfoo