ICMI Contact Center EXPO 2024

Starts:  Oct 21, 2024 09:00 (AT)
Ends:  Oct 24, 2024 17:00 (AT)

Why Attend?

 Top 6 Reasons to Attend ICMI's Contact Center Expo

ICMI's Contact Center Expo delivers expert strategy and insight into the technologies and concepts you need to know to plan, manage, and optimize your contact center. ICMI’s educational conference programming is focused on the rapidly changing global business client, giving our attendees a leg up on their competitors to become the new trailblazers of the contact center.

Whether you are an industry veteran or new to the market, the content and networking opportunities will give you the skills and insight that put you on the leading edge. Our sessions provide real-world examples and strategies that address the major challenges affecting the contact center industry, from basics to expert-level education.

Number 1

Independent Content

We pride ourselves in offering independent content by industry leaders. Our session speakers are selected based on the content, quality, and relevance of their proposals tailored to the contact center and CX professional industry.

Top Reasons to Attend #2


Unlike most virtual events, which can feel like consecutive webinars, we invest in delivering a unique, community-focused experience that’s rooted in practical and actionable information and customized networking. Hear from our host, Nate Brown, about why you should attend.

Top Reason to Attend #3

Inspiring Keynotes

Our featured keynotes are dynamic and inspirational and will entertain, inspire, and excite you. You will walk away re-invigorated with new ways of thinking about your career, leadership style, and management approach.

Top Reason to Attend #4

Training/Half-Day Workshops

Our 2-day training classes and half-day workshops are led by ICMI-certified instructors who understand the contact center community and speak on topics that matter most to you.

Top Reasons to Attend #5

Sponsored Sessions

Our sponsored sessions are clearly marked, allowing you to find the solution providers that interest you. Set up 1-1 meetings to ask questions specific to your needs, attend a Solutions Spotlight to see their software in action, or stop by their virtual booth.

Top Reasons to Attend #6

Site Tours

Our local Contact Center Site Tours feature the most innovative contact centers across a variety of industries, sizes, and technology implementations. With more tours than ever, experience a unique conference experience.



Loews Royal Pacific Resort at Universal Orlando
6300 Hollywood Wy
Orlando, FL 32819