WEM Bitesize webinar series | Session 3: Automation, Forecasting and Scheduling

When:  Oct 26, 2023 from 09:00 to 17:00 (SG)

Workforce engagement management (WEM) makes it easy to create great employee experiences. With a focus on the human side of your contact centre to improve employee engagement, WEM simplifies operations while increasing efficiency.

Join this webinar and learn more on:

  • Forecast smarter and schedule faster
  • Handle schedule exceptions with ease
  • Gain performance insights in real time

Delivering exceptional experiences doesn’t stop with the customer. Creating great employee experiences is critical to elevating your brand and CX to achieve maximum brand loyalty.

Join this webinar series to hear how workforce engagement tools bring managers and employees together to provide next-level customer service.

Register for the rest of the series:

12 October: Enable Employees to Surpass Performance Goals – learn more
19 October: Get Actionable Insights from every Customer Interaction – learn more

Meet the Speakers

Annemarie

Annemarie Hodgson
Senior Solution Consultant
Genesys

Andrewthean

Andrew Thean
Principal Solution Consultant
Genesys


#Workforce Engagement Management
#Forecasting
#Scheduling

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