WEM DEEP DIVE SERIES | The Right Smile At The Right Time - Gamification

When:  Oct 25, 2023 from 15:00 to 16:00 (CET)

 

Hi Community Members

No Customer Experience without Employee Experience. A happy, motivated agent will deliver the right smile throughout the customer journey. Let’s explore what Genesys has to offer in these WEM Webinar Series that our CSM team has planned for you:

 

The Right Smile | WEM Deep dive Time-off Request

09/27/2023
2 PM GMT /
3 PM CET 

 

The Right Smile | WEM Deep dive Gamification

10/25/2023
2 PM GMT /
3 PM CET 

The Right Smile | WEM Deep dive Shift Trade

11/29/2023
2 PM GMT /
3 PM CET 

 Our WEM Experts will show and tell:

What’s in it for the CX experts, the agents

What’s in it for the coaches and supervisors

What’s in it for the administrators

 Discover how you can reach your business outcomes and join your peers for these Deep Dives.

Speakers

 

Damaris Scott
Sr Product Manager, Workforce Management
PM WEM
Genesys

Eduard Roehrich
Sr Product Manager, Gamification, Engagement and Performance Management
PM WEM
Genesys

Paul Wood
Staff Product Manager
PM WEM
Genesys

Hilde Lannoo
Sr Customer Success Manager Senior Customer Success Manager
CSM EMEA
Genesys

Paul Turner
Innovation Solution Lead | WEM specialists
Workforce Engagement Management
Genesys

 

 

Thomas Weschke
Cloud Solution Architect | WEM specialists
Workforce Engagement Management
Genesys


#Workforce Engagement Management
#WorkforceManagement

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