Topic: Maintaining service levels utilizing digital tools (e.g. AI/bots, web messaging, etc.)In this hour-long conversation, we'll discuss best practices in maintaining service levels utilizing digital tools like bots, web messaging - whatever that looks like for you! You’ll hear shared experiences from hosts Henry Svendblad (CTO, Company Nurse), Jason Zawodzinski (Sr. Project Manager, Technical Operations, Rochester Regional Health) and Amy Behbehani (Sr. Director, Customer Service & Operations, Uplift).And don't forget! You'll receive 500 GCAP points for your participation, which can be redeemed for Beyond by Genesys University courses, GCAP-branded merchandise, gift cards, and so much more!Please bring your questions as we anticipate a lively discussion.We look forward to seeing you then!
Any questions can be directed to usergroup_us@genesys.com
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