Xperience EMEA North 2024

When:  Sep 24, 2024 from 08:45 to 18:30 (CET)

Join us on 24th September 2024 at Genesys Xperience EMEA North, live in Amsterdam (Theater Amsterdam). You will meet your peers, learn from industry experts and customers from regions Nordics & Baltics, Benelux, Alps, Eastern Europe and Germany. This year, our theme ‘Your Future Accelerated’ will showcase how empathy, AI and automation create outstanding experiences for your customers and employees.

PLEASE NOTE: Due to ticket limitations for 5 regions, registrations will be reviewed for final approval. There will be some registration guidelines (number of tickets per customer, partner registration etc), which will be shared via your Genesys contact.

Immerse yourself in the future of experience

Discover how to accelerate business success by joining us this September in Amsterdam. Whether you’re new to Genesys, an existing customer or part of our growing ecosystem, this conference is packed with the topics to help you transform your customer and employee experience:

*This is an end-user event and is subject to approval.

  • AI-powered experience orchestration
  • Open platform and ecosystem
  • Artificial intelligence and automation
  • Customer journey management
  • Workforce engagement management
  • Channel-less interactions
  • And much more


Check back later for the full agenda.

Xperience EMEA North


08:45 AM – 09:30 AM


09:30 AM – 12:15 PM

Morning program

  • AI-Powered Experience Orchestration
  • Genesys Salesforce AWS panel
  • Customer case stories
  • Coffee break in Community Expo
  • WEM

12:15 PM – 01:15 PM

Lunch in Community Expo

01:15 PM – 04:00 PM

Afternoon program

  • Genesys AI Deep Dive
  • Customer Case Stories
  • Genesys Cloud
  • Coffee break in Community Expo

04:00 PM – 04:45 PM


04:45 PM – 05:00 PM


05:00 PM – 06:30 PM

Networking reception in Community Expo


Heinrich Welter

Heinrich Welter

VP Sales Northern & Eastern Europe, Genesys

Daniel Karadza

Daniel Karadza

Country Manager & Senior Director Sales Germany, Genesys

Peter Graf

Peter Graf

SVP Strategy, Genesys

Osen Akkemik

Osen Akkemik

Senior Director Customer Success, Genesys

Merijn te Booij

Merijn te Booij

GM Workforce Engagement Management, Genesys



Theater Amsterdam
Danzigerkade 5
1013 AM Amsterdam