Overview
This one-hour webinar introduces Advanced Reporting Features, especially the latest Dashboard Administration and Alerting updates. We will also provide information about third-party Reporting and the Reporting Roadmap.
Content
In this webinar, you will learn about the following Reporting possibilities:
· Dashboard and Alerts provide insights in real-time.
We will show the fundamentals and the latest updates, like the new responsive User Interface
· Custom Calculations
· 3rd Party Reporting
Fundamental information about the “Bring Your Own BI Tool (BYOBI)” and the Static Link for SQL export
· Reporting Roadmap
Date: 18. July 2024
Duration: 1 hour
Target Audience:
Ideal for Contact Center Administrators and Reporting Specialists
Prerequisites: A basic knowledge of Genesys Cloud CX is recommended.
Zoom registration links for 18. July 2024
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Time
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Registration link
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10:00 AM in Eastern Time (US and Canada)
3:00 PM in the United Kingdom
4:00 PM in Amsterdam, Berlin, Rome
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Session link
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Notes: When registering, you can easily switch the time zone to get your local start time.
After registering, you will receive a confirmation email containing information about joining the webinar.
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#Reporting/Analytics