What's Next Series | Genesys Cloud Workforce Engagement Management - September

When:  Sep 14, 2023 from 11:00 to 12:00 (COT)

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Genesys Cloud WEM What's Next: monthly sessions
Delivered by the Genesys WEM Product Management team led by Leor Grebler and Rakesh Tailor
September 2023 
Hello, Community Members!
With an amazing feature velocity, Genesys Workforce Engagement Management (WEM) released over 100+ features in 2022. In 2023, we aim to continue delivering features at a high velocity, demonstrating the commitment and agility required to adapt to the changing needs of our customers and the complete preparation that the Product Management team has for its launch, which will help our customers continue driving productivity and engagement across their operations.
Please join us in our Live WEM What’s Next Webinar, where you will be able to hear from the Genesys Cloud WEM Product Management team, about features we are currently working on, as well as features planned to release in the following month.
Topics:
  • Gamification and Performance Management
  • Quality Assurance and Compliance
  • Resource Management
The Genesys Cloud WEM What’s Next Series sessions are intended to provide a general overview of upcoming WEM features releases. Whether you are an existing customer who is interested in getting the most out of your existing solution or a potential customer who is looking to better understand Genesys Cloud WEM capabilities, we encourage you to attend and hear firsthand from the team responsible for this industry-leading WEM solution!

Our Speakers!

Leor Grebler
WEM principal Product Management | WEM Quality Management @Genesys

With 11+ years of experience, Leor Gerbler is a Workforce Engagement Management (WEM) Principal Product Management responsible for Genesys Cloud's native and extended voice transcription services. Prior to joining Genesys, Leor ran a startup that brought to market the first hands-free voice interactive computer, The Ubi. He writes a daily blog on technology, exploring the future and its impact on the world. Originally from Canada, Leor is currently based out of Tel Aviv.  

Rakesh Tailor
VP Product management | PM WEM @Genesys

Vice President of Product Management for Recording, Quality Management Customer Survey, and Speech and Text Analytics for Genesys Cloud CX. Rakesh joined Genesys in 2006 as part of the acquisition of VoiceGenie, a VoiceXML-based platform startup. His 21 years of experience in contact center technology and solutions span a variety of roles, including Software Development, R&D Management, Solution Architecture, and Product Management with expertise in communications, media processing, speech and text analytics, and user experiences.


#Workforce Engagement Management


#WorkforceManagement
#Forecasting
#Scheduling
#SpeechandTextAnalytics
#QualityManagement
#Performance Management
#Coaching and Training
#Gamification
#Interaction Analytics
#Interaction/ScreenRecording
#Rewards and Recognition
#TempoMobile

More information

Location

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Contact

NATALIA ABAD
+573174341297
natalia.abad@genesys.com