Genesys Cloud CX: Roles, Division, and Dynamic Groups 2024

When:  Apr 18, 2024 from 11:00 to 12:00 (ET)
Associated with  Genesys Cloud - Main


This 1-hour webinar introduces you to key concepts of Genesys Cloud Roles and Permissions, Division, Dynamic Groups, and related topics.


On this webinar, you will learn about:

·      Roles and Access Control Permissions

·      Division to group configuration objects into separate divisions

·      Users Group (Dynamic Groups / Skill Expression Groups)

·      Work Team

Date: 18. April 2024

Duration: 1 hour

Delivery Type: Presentation with instructor demonstrations

Target Audience:

Ideal for Contact Center Administrators

Prerequisites: A basic knowledge of Genesys Cloud CX is recommended.

Zoom registration links for 18. April 2024


Date/Time. Two options for different Time Zones

Registration link


04:00 PM in Sydney (Australia)

02:00 PM in Singapore

08:00 AM in Amsterdam, Berlin, Rome

Session 1 link


11:00 AM in Eastern Time (US and Canada)

04:00 PM in the United Kingdom

05:00 PM in Amsterdam, Berlin, Rome

Session 2 link

Notes: When registering, you can easily switch the time zone to get your local start time.

After registering, you will receive a confirmation email containing information about joining the webinar.



Online Instructions: