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Stephan Taljaard

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RE: Set Language for scheduled Callbacl

Posted By Stephan Taljaard 04-01-2026 05:16
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Elias Great, thanks for the confirmation. Have a nice day. Regards ------------------------------ Stephan Taljaard EMBEDIT s.r.o ------------------------------

RE: Multiple SSO Instance from same IdP within one Genesys Cloud Org

Posted By Stephan Taljaard 04-01-2026 03:33
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Joseph Are you getting any errors on the second instance that is not working? I have not done this before but according to the documentation it should be possible - https://help.genesys.cloud/articles/add-multiple-single-sign-on-providers-to-genesys-cloud/ Just to confirm, the unique identifier ...

RE: Set Language for scheduled Callbacl

Posted By Stephan Taljaard 04-01-2026 03:15
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Elias I would have a look at this article on resource center, not sure if this might help - https://help.genesys.cloud/articles/preserve-skills-from-calls-for-callbacks-and-voicemails/ https://help.genesys.cloud/articles/callbacks-overview/ Regards ------------------------------ Stephan ...

RE: 72 hour history for SMS interactions

Posted By Stephan Taljaard 04-01-2026 02:03
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Deanna From what I can see, it's currently not possible to extend the time past 72 hours - https://help.genesys.cloud/articles/messaging-threading-timeline/. I found the following 2 Ideas logged for similar requests, would recommend that you vote on the ideas as its currently in "future ...

RE: Insights app on iOS

Posted By Stephan Taljaard 03-31-2026 08:32
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Anders I'm going though my searches and now I am unable to find this information. Even had a look on the resource center but nothing - https://help.genesys.cloud/articles/faqs-insights-for-ios/ What does not work? Are you getting any specific error? Regards ------------------------------ ...

RE: AMD and early media detection on preview campaigns

Posted By Stephan Taljaard 03-31-2026 06:46
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Torben This is a real challenge. I had a look at the documentation and even on the Ideas portal, nothing where this is allowed for preview campaigns - https://help.genesys.cloud/articles/call-analysis-response-page/. Preview campaign fully relies on the agent for this detection and action. ...

RE: Email from same customer that is currently in call

Posted By Stephan Taljaard 03-31-2026 04:09
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Mihai By linking the customer to an external contact the agent will be able to find all the interactions (all media types) for the customer and view the specific email. Regards ------------------------------ Stephan Taljaard EMBEDIT s.r.o ------------------------------

RE: Time-Off Requests and Work Plan Changes

Posted By Stephan Taljaard 03-30-2026 08:33
Found In Egroup: Workforce Engagement Management \ view thread
Hi James Not sure if it will be possible to perhaps use the "Synchronized time-off request" tool within the schedule editor to address the mismatch in the agent's work plan. From what I was able to find online, it depends on the type of integration that you have, whether its allowed to update/add ...

RE: OAuth settings cannot be saved after installing "CX Cloud from Genesys and Salesforce" on Salesforce

Posted By Stephan Taljaard 03-30-2026 06:56
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Koje I have not done this myself so had a look at the available documentation on resource center and salesforce. Could not really find anything additional to what you already shared. https://help.genesys.cloud/articles/about-cx-cloud-from-genesys-and-salesforce/ The OAuth setup seems pretty ...

RE: Insights app on iOS

Posted By Stephan Taljaard 03-30-2026 04:11
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Anders This is what I found in the documentation, not sure if it is what you require. URL scheme: purecloud-insights:// App store ID: 6448761253 Bundle ID: com.genesys.insights https://apps.apple.com/us/app/genesys-cloud-insights/id6448761253 Regards ------------------------------ ...

RE: The trigger that GenesysCloud updates the firmware version on release notes

Posted By Stephan Taljaard 03-30-2026 02:06
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Kei No problem at all. You could potentially monitor the "features coming soon" section but I am not aware of a link/document where it mentions the timing in advance - https://help.genesys.cloud/release-notes/genesys-cloud/features-coming-soon/. Not sure if someone else in the community ...

RE: March Question of the Month - Favorite Roadmap Feature

Posted By Stephan Taljaard 03-25-2026 10:33
Found In Egroup: Genesys Casual \ view thread
Hi Nicole I am excited for the following features. VoIP Integration for Microsoft Teams without third-party SBC Dark Mode Attachment preview - Email Regards VoIP Integration for Microsoft Teams without third-party SBC ------------------------------ Stephan Taljaard EMBEDIT s.r.o ...

RE: Genesys - copilot summarisation failed due to low limit set

Posted By Stephan Taljaard 03-25-2026 08:54
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Nitin I would have a look at the info on the resource center - https://help.genesys.cloud/articles/genesys-cloud-tokens-model/ Regards ------------------------------ Stephan Taljaard EMBEDIT s.r.o ------------------------------

RE: Priority configured in Transfer to ACD

Posted By Stephan Taljaard 03-25-2026 05:53
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Ana I found this on the community regarding priority for email interactions - https://community.genesys.com/discussion/transferred-email-interactions-stripping-priority Although it mentions for transferred interactions, perhaps its something that you can also test and see if it resolves your ...

RE: apps.usw2.pure.cloud/directory/#/authenticate-adv/org/

Posted By Stephan Taljaard 03-25-2026 04:32
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Jason I found the following on the community, not sure if this might be relevant to your issues - https://community.genesys.com/discussion/deprecation-discontinuation-of-api-requests-via-appsmypurecloud-subdomains. One of the impacted resources in the deprecation is https://apps.mypureclou ...

RE: Reporting on Abandon intervals other than short abandon

Posted By Stephan Taljaard 03-24-2026 11:07
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Kieran My pleasure, hopefully these will be implemented to address your business requirement. Regards ------------------------------ Stephan Taljaard EMBEDIT s.r.o ------------------------------

RE: Reporting on Abandon intervals other than short abandon

Posted By Stephan Taljaard 03-24-2026 11:00
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Kieran Not sure if this is currently available, I found the following Aha idea on the Ideas Portal - https://genesyscloud.ideas.aha.io/ideas/DARAR-I-1514 & https://genesyscloud.ideas.aha.io/ideas/WEM-I-442 Would recommended voting on it as its currently under PM Review status. Regards ...

RE: Variable Short Abandon configuration across queues/division

Posted By Stephan Taljaard 03-24-2026 10:54
Found In Egroup: Genesys Cloud - Main \ view thread
Good Afternoon Kieran If you access a specific queue using the queue performance workspace and hover the mouse over abandoned and see a + icon. you can then click on the + which will then drill down and show you the different threshold/interval of where the interaction was abandoned On ...

RE: Certification Renewal

Posted By Stephan Taljaard 03-24-2026 10:43
Found In Egroup: Certification and Training \ view thread
Hi Daniel I am not aware of any documentation that will just summarize all the changes in the last 2 years. I did however find the following discussion on the community as well, not sure is this might help - https://community.genesys.com/discussion/gcx-gcp-exam-preparation-is-this-enough. I ...

RE: OAuth Roles and Divisions

Posted By Stephan Taljaard 03-24-2026 10:01
Found In Egroup: Genesys Cloud - Main \ view thread
Hi Orestis Noted and thank you for the confirmation. As per message from Phaneendra, it seems he has also experienced some issues previously. Not sure if you could perhaps log a support ticket for this issue so Genesys can advise if the behaviour is normal or if there is perhaps an underlying ...