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Lucas Woodward

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Posted By Lucas Woodward 12-17-2025 18:24
Found In Egroup: Genesys Cloud - Developer Community!
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I wanted to share an experimental journey I've created that integrates Google's Agent Development Kit + Gemini Live into a Web Messenger session to allow the customer to use a Live Agent (audio/video) to complete a task before returning to the Web Messenger session to complete the journey. Video ...
Posted By Lucas Woodward 12-15-2025 19:07
Found In Egroup: Genesys Cloud - Developer Community!
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Hey Steve, I wrote an article about CX as Code, including exporting existing resources which may be useful? https://makingchatbots.com/p/cx-as-code-with-genesys-cloud The relevant sections to your questions are: Using substitutions for customising Architect Flows between environments Exporting ...
Posted By Lucas Woodward 12-03-2025 16:27
Found In Egroup: Genesys Cloud - Developer Community!
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I have just added two OAuth Client tools to my open-source MCP Server for Genesys Cloud: List OAuth Clients (docs) Usage of OAuth Client (docs) You can use these to ask questions like: "Find unused OAuth Clients that I can delete" - removing the risk of them ever being misused "Graph the daily ...
Posted By Lucas Woodward 11-28-2025 16:10
Found In Egroup: Genesys Casual
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Leveraging Agent-to-Agent via a registry in realistic scenarios will be an innovation in the right step for me next year. ------------------------------ Lucas Woodward Winner of Orchestrator of the Year, Developer (2025) LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev Newsletter - h ...
Posted By Lucas Woodward 11-28-2025 05:39
Found In Egroup: Genesys Cloud - Developer Community!
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Hey, 1. How do I trigger the lambda action? Upon creation of a Conversation record? Any Conversation record? Ideally a subset? As Parvez mentions, within the EventBridge integration you can filter messages sent to EventBridge in your AWS account. The topics you can filter events by are listed ...
Posted By Lucas Woodward 11-05-2025 15:36
Found In Egroup: Welcome Community
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Congratulations @Phaneendra Avatapalli ------------------------------ Lucas Woodward Winner of Orchestrator of the Year, Developer (2025) LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev Newsletter - https://makingchatbots.com ------------------------------
Posted By Lucas Woodward 10-30-2025 19:19
Found In Egroup: Welcome Community
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I have two projects I'd like to enter if that is okay. One that is completed, and used by the community. Another that is almost finished and demonstrates how Genesys Cloud can be integrated with other Agentic platforms, in this case Google's latest video based AI. Website to test Web Messenger chatbots ...
Posted By Lucas Woodward 10-30-2025 16:14
Found In Egroup: Genesys Cloud - Main
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If you planned on writing some code to download transcripts then this might be useful, its my code that downloads a transcript and populates it with the same details that are in the UI: https://github.com/MakingChatbots/genesys-cloud-mcp-server/blob/main/src/tools/conversationTranscription/convers ...
Posted By Lucas Woodward 10-19-2025 16:55
Found In Egroup: Welcome Community
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Hey, nice to have you here. ------------------------------ Lucas Woodward Winner of Orchestrator of the Year, Developer (2025) LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev Newsletter - https://makingchatbots.com ------------------------------
Posted By Lucas Woodward 10-14-2025 18:58
Found In Egroup: Genesys Casual
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I love learning new technologies, which I mostly do in my personal time. AI has provided me with a slew of new technologies, integrations and approaches for learning in my own time. My submission is about how an AI innovation (MCP Servers) allowed me to use AI to innovate in my own time - and also ...
Posted By Lucas Woodward 10-14-2025 16:30
Found In Egroup: Genesys Cloud - Developer Community!
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I thought I'd share an update. I have finished the first iteration of the video/audio AI part of this solution. I have created the ability for the 'customer' to interact with the live audio/video AI so it can recognise a book via its ISBN in barcode: Video and explanation in my LinkedIn post: h ...
Posted By Lucas Woodward 10-07-2025 18:08
Found In Egroup: Genesys Cloud - Developer Community!
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Last night I sketched out an experimental CX journey I'd like to create, in a LinkedIn post. It is: Start a conversation with a text-based chatbot about selling my books on my mobile phone (aka cell phone) Have it transfer to an AI powered voice + video bot to discuss which books on my bookshelf ...
Posted By Lucas Woodward 10-07-2025 17:05
Found In Egroup: Genesys Cloud - Main
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I monitor Flow Disconnects with a custom solution, so can share what I'm seeing between Sep 2 - Oct 7 this year: I'm not sure if this is much use, but for Flow Disconnects I'm not seeing any sudden decrease. Although someone at Genesys will likely have a better understanding of what's going on ...
Posted By Lucas Woodward 10-07-2025 16:31
Found In Egroup: Genesys Cloud - Developer Community!
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Thank you all! I've had people ask about an automated pipeline for this, which I've covered in Automating development of Genesys chatbots. However, I plan on writing a more detailed article on CI/CD pipelines for Genesys Cloud flows. So watch this space - or just read the great articles written by ...
Posted By Lucas Woodward 10-01-2025 10:50
Found In Egroup: Genesys Cloud - Developer Community!
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I finally finished writing the article that hopefully answers your questions: https://makingchatbots.com/p/cx-as-code-with-genesys-cloud ------------------------------ Lucas Woodward Winner of Orchestrator of the Year, Developer (2025) LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev ...
Posted By Lucas Woodward 10-01-2025 10:45
Found In Egroup: Genesys Cloud - Developer Community!
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Last night I published a newsletter article about what CX as Code is, and how to use it. https://makingchatbots.com/p/cx-as-code-with-genesys-cloud I wrote it off the back of a discussion I helped with here, so I thought that it might be a useful article to share. Any feedback would be gratefully ...
Posted By Lucas Woodward 09-25-2025 04:10
Found In Egroup: Genesys Cloud - Developer Community!
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Out of interest @Mike Hardie, are you using that endpoint to set an allowlist for a service - restricting access to only Genesys Cloud? ------------------------------ Lucas Woodward Winner of Orchestrator of the Year, Developer (2025) LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev Newsletter ...
Posted By Lucas Woodward 09-24-2025 17:26
Found In Egroup: Genesys Cloud - Developer Community!
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Mine is a pretty popular one, but returns such rich data that I'm always finding new uses: POST /api/v2/analytics/conversations/details/query It even has interesting articles on Genesys's Dev Blog: https://developer.genesys.cloud/blog/2022-04-21-Analytics-conversations-api-behavior/ h ...
Posted By Lucas Woodward 09-24-2025 15:50
Found In Egroup: Genesys Cloud - Main
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Thank you @Jason Kleitz ------------------------------ Lucas Woodward Winner of Orchestrator of the Year, Developer (2025) LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev Newsletter - https://makingchatbots.com ------------------------------
Posted By Lucas Woodward 09-19-2025 08:54
Found In Egroup: Genesys Casual
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Well done @Melissa Callender, congratulations! ------------------------------ Lucas Woodward Winner of Orchestrator of the Year, Developer (2025) LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev Newsletter - https://makingchatbots.com ------------------------------