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Lucas Woodward

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Live video agent via Google's Agentic framework

Posted By Lucas Woodward 12-17-2025 18:24
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
I wanted to share an experimental journey I've created that integrates Google's Agent Development Kit + Gemini Live into a Web Messenger session to allow the customer to use a Live Agent (audio/video) to complete a task before returning to the Web Messenger session to complete the journey. Video ...

RE: Managing state, credentials, and other suggested 'Best Practices'

Posted By Lucas Woodward 12-15-2025 19:07
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hey Steve, I wrote an article about CX as Code, including exporting existing resources which may be useful? https://makingchatbots.com/p/cx-as-code-with-genesys-cloud The relevant sections to your questions are: Using substitutions for customising Architect Flows between environments Exporting ...

Find unused OAuth Clients with my Genesys Cloud MCP Server

Posted By Lucas Woodward 12-03-2025 16:27
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
I have just added two OAuth Client tools to my open-source MCP Server for Genesys Cloud: List OAuth Clients (docs) Usage of OAuth Client (docs) You can use these to ask questions like: "Find unused OAuth Clients that I can delete" - removing the risk of them ever being misused "Graph the daily ...

RE: What kind of AI innovations are you planning for next year?

Posted By Lucas Woodward 11-28-2025 16:10
Found In Egroup: Genesys Casual \ view thread
Leveraging Agent-to-Agent via a registry in realistic scenarios will be an innovation in the right step for me next year. ------------------------------ Lucas Woodward Winner of Orchestrator of the Year, Developer (2025) LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev Newsletter - h ...

RE: Advice on integration approach

Posted By Lucas Woodward 11-28-2025 05:39
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Hey, 1. How do I trigger the lambda action? Upon creation of a Conversation record? Any Conversation record? Ideally a subset? As Parvez mentions, within the EventBridge integration you can filter messages sent to EventBridge in your AWS account. The topics you can filter events by are listed ...

RE: Big, Bad Bot Bash Winner for Genesys AI!

Posted By Lucas Woodward 11-05-2025 15:36
Found In Egroup: Welcome Community \ view thread
Congratulations @Phaneendra Avatapalli ------------------------------ Lucas Woodward Winner of Orchestrator of the Year, Developer (2025) LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev Newsletter - https://makingchatbots.com ------------------------------

RE: The Big, Bad Bot Bash is BACK!!!

Posted By Lucas Woodward 10-30-2025 19:19
Found In Egroup: Welcome Community \ view thread
I have two projects I'd like to enter if that is okay. One that is completed, and used by the community. Another that is almost finished and demonstrates how Genesys Cloud can be integrated with other Agentic platforms, in this case Google's latest video based AI. Website to test Web Messenger chatbots ...

RE: Downloading Transcriptions

Posted By Lucas Woodward 10-30-2025 16:14
Found In Egroup: Genesys Cloud - Main \ view thread
If you planned on writing some code to download transcripts then this might be useful, its my code that downloads a transcript and populates it with the same details that are in the UI: https://github.com/MakingChatbots/genesys-cloud-mcp-server/blob/main/src/tools/conversationTranscription/convers ...

RE: Hi everyone

Posted By Lucas Woodward 10-19-2025 16:55
Found In Egroup: Welcome Community \ view thread
Hey, nice to have you here. ------------------------------ Lucas Woodward Winner of Orchestrator of the Year, Developer (2025) LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev Newsletter - https://makingchatbots.com ------------------------------

RE: Big Bad Bots - Share Your Personal AI Innovation

Posted By Lucas Woodward 10-14-2025 18:58
Found In Egroup: Genesys Casual \ view thread
I love learning new technologies, which I mostly do in my personal time. AI has provided me with a slew of new technologies, integrations and approaches for learning in my own time. My submission is about how an AI innovation (MCP Servers) allowed me to use AI to innovate in my own time - and also ...

RE: Building an experimental AI-based CX journey

Posted By Lucas Woodward 10-14-2025 16:30
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
I thought I'd share an update. I have finished the first iteration of the video/audio AI part of this solution. I have created the ability for the 'customer' to interact with the live audio/video AI so it can recognise a book via its ISBN in barcode: Video and explanation in my LinkedIn post: h ...

Building an experimental AI-based CX journey

Posted By Lucas Woodward 10-07-2025 18:08
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Last night I sketched out an experimental CX journey I'd like to create, in a LinkedIn post. It is: Start a conversation with a text-based chatbot about selling my books on my mobile phone (aka cell phone) Have it transfer to an AI powered voice + video bot to discuss which books on my bookshelf ...

RE: BOT disconnect metrics

Posted By Lucas Woodward 10-07-2025 17:05
Found In Egroup: Genesys Cloud - Main \ view thread
I monitor Flow Disconnects with a custom solution, so can share what I'm seeing between Sep 2 - Oct 7 this year: I'm not sure if this is much use, but for Flow Disconnects I'm not seeing any sudden decrease. Although someone at Genesys will likely have a better understanding of what's going on ...

RE: I wrote a tutorial on using CX as Code

Posted By Lucas Woodward 10-07-2025 16:31
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Thank you all! I've had people ask about an automated pipeline for this, which I've covered in Automating development of Genesys chatbots. However, I plan on writing a more detailed article on CI/CD pipelines for Genesys Cloud flows. So watch this space - or just read the great articles written by ...

RE: Best source(s) of info on how to get started with CI/CD if orgs already exist?

Posted By Lucas Woodward 10-01-2025 10:50
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
I finally finished writing the article that hopefully answers your questions: https://makingchatbots.com/p/cx-as-code-with-genesys-cloud ------------------------------ Lucas Woodward Winner of Orchestrator of the Year, Developer (2025) LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev ...

I wrote a tutorial on using CX as Code

Posted By Lucas Woodward 10-01-2025 10:45
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Last night I published a newsletter article about what CX as Code is, and how to use it. https://makingchatbots.com/p/cx-as-code-with-genesys-cloud I wrote it off the back of a discussion I helped with here, so I thought that it might be a useful article to share. Any feedback would be gratefully ...

RE: What's the most underrated API call you've discovered?

Posted By Lucas Woodward 09-25-2025 04:10
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Out of interest @Mike Hardie, are you using that endpoint to set an allowlist for a service - restricting access to only Genesys Cloud? ------------------------------ Lucas Woodward Winner of Orchestrator of the Year, Developer (2025) LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev Newsletter ...

RE: What's the most underrated API call you've discovered?

Posted By Lucas Woodward 09-24-2025 17:26
Found In Egroup: Genesys Cloud - Developer Community! \ view thread
Mine is a pretty popular one, but returns such rich data that I'm always finding new uses: POST /api/v2/analytics/conversations/details/query It even has interesting articles on Genesys's Dev Blog: https://developer.genesys.cloud/blog/2022-04-21-Analytics-conversations-api-behavior/ h ...

RE: A Thank You to the Community

Posted By Lucas Woodward 09-24-2025 15:50
Found In Egroup: Genesys Cloud - Main \ view thread
Thank you @Jason Kleitz ------------------------------ Lucas Woodward Winner of Orchestrator of the Year, Developer (2025) LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev Newsletter - https://makingchatbots.com ------------------------------

RE: September Rockstar Has Lots of Fans!

Posted By Lucas Woodward 09-19-2025 08:54
Found In Egroup: Genesys Casual \ view thread
Well done @Melissa Callender, congratulations! ------------------------------ Lucas Woodward Winner of Orchestrator of the Year, Developer (2025) LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev Newsletter - https://makingchatbots.com ------------------------------